We would like to advice you that your order has been shipped on the SS Baltika and should reach you within next ten days.
Мы бы хотели сообщить Вам, что Ваш заказ был отгружен на судно Балтика и должен поступить к Вам в течение следующих 10 дней.
Could we ask you to please confirm the safe arrival of the goods?
Пожалуйста, подтвердите благополучное прибытие груза (товаров)!
Не могли бы мы попросить Вас подтвердить благополучное прибытие груза (товаров)?
5. Стандартное окончание письма с надеждой на совместный бизнес в будущем.
We look forward to hearing that your order has arrived safely and to doing business with you in future.
Мы надеемся, что груз прибудет благополучно, и мы будем успешно работать вместе в будущем.
We trust that this first order will lead to further business.
Мы надеемся, что этот первый заказ станет началом взаимовыгодного сотрудничества.
5. Ваша подпись, имя, должность.
Пример 1. Подтверждение получения и готовности выполнить заказ с указанием сроков отгрузки.
Dear Mr Sinatra
Your order (No123-ASD) for 50 Off– Road bicycles
We thank you for your order for 50 Off– Road bicycles, we received today.
We are glad to confirm that we can supply the above order from stock, and we enclose a pro– forma invoice for the goods, CIF Toronto.
The order will be dispatched as soon as we have received confirmation of your Documentary Credit from National Credit Bank in Moscow. We have already contacted our forwarding agent to make arrangements for the transportation of the goods, and we assure you that we can meet your delivery deadline of July 31, 2004.
We look forward to hearing of the safe arrival of your order and to doing business with you.
Yours sincerely,
Пример 2. Подтверждение отгрузки заказанных велосипедов с приложением инвойса.
Dear Mr Sinatra
Your order (No123-ASD) for 50 bicycles
We are pleased to acknowledge your order and inform you that the goods have today been dispatched by air. Further detail such as packing and terms for payment can be found in our invoice No 56-Ca39 enclosed in duplicate.
We look forward to receiving your payment by bank transfer or check.
Could we ask you please to confirm the safe arrival of the goods?
Sincerely,
Encl: invoice
Пример 3.
Dear Mrs Smith
Your order (No123-ASD) for 50 «Thinking Screens»
We thank you for your order, No123– ASD, for 50 «Thinking Screens», which we received yesterday. We are glad to hear that you were impressed with the demonstration given by Mr Sonin.
We are pleased to be able to confirm that we can supply the order from stock, and we enclose a pro-forma invoice for the goods, CIF Vancouver.
The goods will be dispatched when our bank confirms the Documentary Credit. You may rely on us to carry out the instructions in the Documentary Credit in full, and we can assure you that the goods will be delivered before 1 July, 2004.
We look forward to hearing from of the safe arrival of your order and to getting further orders from you soon.
Sincerely yours,
Упражнение 5. Отказ от выполнения заказа из-за отсутствия товара.
Ниже приведен текст ответа на полученный заказ. Текст письма разбит произвольным образом. Пользуясь приведенным выше планом составления таких писем, составьте буквенную формулу реального письма.
Dear Mr Hopkins
b. You ask for immediate delivery. We are very sorry to inform you that these CD-ROMs are not available at the moment.
c. However, we are in the process of publishing a new series in the end of September. Please find attached our current catalogue and price list.
d. Yours sincerely,
f. Your order N12345 for 50 CD-ROMs «Business Letters»
a. Thank you for your order from August 20, 2000 for the software «Business Letters».
Правильный ответ: f, a, b, c, d.
Ниже приведен восстановленный текст письма.
Пример 4. Отказ от выполнения заказа из-за отсутствия товара.
Dear Mr Hopkins
Your order N12345 for 50 CD-ROMs «Business Letters»
Thank you for your order from August 20, 2000 for the software «Business Letters».
You ask for immediate delivery. We are very sorry to inform you that these CD-ROMs are not available at the moment.
However, we are in the process of publishing a new series in the end of September. Please find attached our current catalogue and price list.
Yours sincerely,
Пример 5. Письмо об оплате инвойса.
Dear Mrs Murphy
In payment of your invoice we enclose a check for $ 25’000 (twenty five thousand) on the National Credit Bank of Moscow. We would be very grateful if you could send us an official receipt.
May I take the opportunity to thank you for delivering the goods just in time. We are satisfied with the quality of your goods and would be interested in doing business with you again.
Sincerely yours,
Encl: invoice
2.7. Жалоба
Письма с жалобой по поводу продуктов, сервиса, доставки и пр. принадлежат к категории наиболее трудных писем. Цель письма-жалобы не просто «выпустить пар», а получить компенсацию за невыполнение деловых обязательств. План письма- жалобы можно представить в следующем виде.
1. Объясните, по какому поводу вы жалуетесь, опираясь на фактический материал (даты, суммы, номер заказа и пр.).
I am writing to you to complain about the service….
