working in London, Switzerland, New York, Shanghai and Sydney — and they are more forensic about business than the detectives on
What if we like your idea? If you’ve seen the BBC’s
We normally invite people to come along to Virgin’s Investment Advisory Committee and present their plans in London, New York or Geneva; and sometimes in the Far East, in Japan or China. At these weekly meetings we have a team of six Virgin managers we can pull in to help examine projects. So that our own vested interests don’t blind us to new opportunities, none of the committee runs a Virgin business on a day-to-day basis — but they work closely with all of the top people who run our businesses and bounce ideas off them all the time.
Our global chief executive, Stephen Murphy, who operates in Switzerland, and Gordon McCallum (our UK chief executive), ask some very tough questions. They will rigorously push and pull your business plan about to see if there is a profitable business underneath. Facing the committee can be daunting for the uninitiated — and you are normally expected to be well prepared, with the facts at your fingertips. But these people don’t bite, and (unlike some of their television counterparts) they are not remotely rude. They can ask for more meetings so that deeper questions can be answered. Often the committee meets several times before a final decision is given. We look at spending plans, income forecasts, the marketing budget, and when the company is likely to break even. We work out our exit strategy — will it be a sale, or a flotation on a stock market? And, above all, we look at the key managers who will be running the business. This is the holy grail for us, because it’s the people that make a great business idea work.
More often than not, after all things are considered, they’ll recommend that we don’t invest in your business. The possible reasons for this are so many and various, they’re not even worth agonising over. Dust yourself off. Learn what lessons you can. Make your next call.
The Virgin team acts just like any other commercial venture capitalist organisation. It assesses your potential, whether it fits with the group’s ambitions and strategy, and of course brand values, and what the possible returns and profits will be. Then it works out what kind of stake the Virgin Group should take. In return, the new company gets the full range of Virgin’s expertise — and I’ll agree to help raise the profile, make key introductions and offer any advice that I can.
The Investment Advisory Committee are my trusted lieutenants and they know almost everything there is to know about the Virgin global business. I’m rarely at their meetings — the team don’t like my interruptions and interference. I know this because they have a nickname for me. They call me Dr Yes — a parody of the wonderful James Bond movie
If I like your idea, but the investment committee have concerns, then I usually ask them to go and find solutions to the problems they’ve identified. I prod these people constantly. I remember, before we developed our mobile phone business, I was on to them every week saying: ‘Why aren’t we in this yet?’ The committee didn’t want to launch Virgin Blue, either, but in the end they saw sense!
But, you see, I have an ace up my sleeve. If I believe in your business idea, I can be quite persuasive in getting people to accept my point of view. I never do this lightly — but, as I’ve said, usually go with my gut instinct, disregarding whole volumes of painstaking research. I would love to be able to tell you that every ace I’ve played has turned out to be a Virgin Blue or a Virgin Mobile. But I can’t — which is why I make my senior colleagues at Virgin very, very nervous!
Should we decide to go ahead with you, we sign up as branded venture capitalists (occasionally, as unbranded investors), take a stake in the company, and then look for a return on that investment after about two to five years.
And that, the cynics will say, is that. Of course, businesses also have a duty of care for the health and well- being of their people (and you will hear what we have done in South Africa for our staff with HIV/Aids). Beyond that, though, business is ‘just business’: a scramble for profit. Right?
Well, that might describe crime; it certainly doesn’t describe business.
The more successful you get, the bigger and harder the ethical questions become. I spent the first half of my career creating businesses that we could be proud of, that paid the bills and ensured that the Virgin Group was strong and survived. It has been our aim to establish Virgin as the ‘Most Respected Brand in the World’. It has to be one that is trusted in each and every marketplace. I think once the Virgin Galactic space programme starts, we have a chance of being the most respected brand in space too!
On the back of that work, I’ve built the second half of my career, creating what I call ‘war rooms’, to tackle environmental problems and disease, bringing together global leaders to form the Elders — compassionate people who wield their huge influence for the good of humanity. The entrepreneurial skills we use to get these projects up and running are the same ones we used to create Virgin Records and Virgin Atlantic. Why would they be any different? Business is about getting things done. No, scratch that: business is about getting
Make no mistake: being better is hard to do, and only gets harder the bigger you get. If you’ve got a brand with 300 companies, you’ve got to be diligent and make sure that nobody makes a mistake that damages the business’s reputation. That means no bribes, no backhanders and no hidden payments to oil the wheels of commerce. It means treating people fairly and equitably.
Now the stakes are even higher. The threat of climate change is the biggest challenge we face as a planet. Virgin is, among many other things, a transportation group. A rail travel company. An air travel company. With a space tourist start-up. So we’re making things worse — right?
Well. We cannot unmake air travel — or space travel for that matter. No one in business can unmake anything, any more than a band can unmake a song. Can you unmake your hangover? Your indigestion? Your children? Your last week’s work? No. Welcome, then, to the first law of entrepreneurial business:
Virgin is dedicated to developing new renewable fuels and energy sources and greener technologies in rail, air and space to cut all our carbon footprints. It is responding to the current crisis decisively, the only way a business can: by making things. Virgin is trying to do a credible job for the environment. By making better things, it’s making things better — and in this book, I hope to show you how.
I’ve enjoyed an incredible life — and I hope there is much more to come. I’m planning to work till I drop and I’ll continue to challenge myself as long as I enjoy good health and still have my marbles. And I hope that the fortune that I have been granted can bring enormous opportunities to other people and make a real difference.
I hope you find
1. People
’Mr Richard! Mr Richard! Do you have a minute, please?’
I was visiting Ulusaba, our private game reserve, close to the stunning Kruger National Park in South Africa. It’s an enchanting piece of bush and, thanks to Karl and Llane Langdon, a well-managed one. The previous owners had planned to fence it in — all 2,060 hectares of it — to protect the local wildlife from poachers. We decided, on the contrary, to take the advice of our rangers, and have allowed our leopards, lions, elephants, cheetahs and rhinos to move and migrate freely between our land and the neighbouring Kruger.
The reserve had cost me nearly $6 million in 1999 — a testament to the salesmanship of the South African president, Nelson Mandela, who persuaded me to keep faith with his homeland. Even when times have been hard for the Virgin Group and I needed liquid cash, I could never bring myself to sell it.
‘Mr Richard!’
I stopped and turned round and stood there, dazzled by one of the most winning smiles I’ve seen in my
