even a child who is being abused. The child runs away and the family-angry or ashamed or simply confused-doesn't report it. If that youngster's body turns up three states away with no identification, how can investigators ever give it a name? People don't come with bar codes. If someone asks us to compare a set of bones to the medical or dental records of Mary Smith or Jose Lopez, that we can do. But to pull a name out of thin air-no.

Even when there are missing persons reports, matching them to a body or a set of remains can be tricky. There is a national database, the National Crime Information Center (NCIC), which theoretically serves as a clearinghouse for matching missing persons reports with reports of unidentified remains. However, valuable though it is, the NCIC has a number of limitations.

First, as I said, many missing persons simply don't show up in the database. Maybe their loved ones never thought to file a report-perhaps because they fear the police, or are living in denial, or are simply ashamed to admit that their husband, wife, or child has seemingly left without a trace.

Then, too, a missing persons report is not always a high priority for an overworked police department that might have more than its share of homicides, robberies, and assaults to deal with. Many departments wait till the end of each week to file their missing persons reports, or maybe even the end of each month. If I've got a set of remains in my lab, I might not find the matching report the first time I look-or maybe even the second. Of course, the loved ones might take weeks, months, or even years to go to the police in the first place. And let's not forget human error-some agencies simply neglect to put their reports in the database.

Then there are problems with the way the NCIC records forensic information. The database was originally designed to match up stolen property and fingerprints, and the original fingerprint system has been taken over by an automated fingerprint identification system (AFIS). NCIC is still the only code-based data system available to those of us who try to identify the dead. So if everyone collects all necessary data from both sides of the equation (missing on one side, unidentified on the other) and if there are enough correctly coded unique identifiers (dental records, tattoos, previously broken bones, etc.), investigators stand a good chance of finding a match-if there is one.

However, a great deal of biological information is simply subjective, and it may not show up in the objective language of computer matching. What if the missing person's report describes a daughter's hair as golden blond-and the investigator who finds the remains thinks of her hair as closer to red? Even if both reports are on file, the NCIC isn't going to match them up. The same goes for descriptions of tattoos or scars or any other distinguishing feature-it's hard to do a computer match by verbal description alone.

Missing persons reports are also legendary in their shortcomings because people don't necessarily know what kind of information will help investigators identify their loved ones. Most people's impulse is to describe a missing person as if they wanted to pick him or her out of a crowd-blond hair, blue eyes, mole on the left cheek. That's not necessarily the information that will help us make a forensic identification. Did she suffer from scoliosis when she was young? Does he have a broken bone that eventually healed, or has he maybe had some back surgery? Does she file her nails into a particular shape or use a unique polish? Is he a heavy smoker-enough to stain his teeth? Did she wear braces as a child? Do you even have his dental records or her medical records? Then, too, the people who take down missing persons reports aren't scientists and they don't necessarily know the kind of information we need.

In the end, the biggest difficulty in identifying missing persons is probably the sheer volume of people who seem to have simply vanished. The NCIC database contains literally hundreds of thousands of names, and for any search you conduct, you might easily get dozens, hundreds, or even thousands of matches. Trying to sort through every single one of these can be an investigator's nightmare.

Suppose, for example, that you find a set of bones in the woods that you identify as belonging to a middle-aged White man about six feet tall, of average weight, with no unique dental features, and with no unusual fractures, scars, or tattoos. Your best guess puts his age at thirty to forty, though you realize that you might be off by three or four years either way. You can only estimate how long he's been there or when he disappeared. If you put information like that into the NCIC database, you'd end up with probably a thousand matches, going back for at least ten years and extending over all fifty states and Canada.

Maybe you can narrow it down a bit. Perhaps your remains show evidence of a broken collarbone that healed shortly before death. So you ask to see only missing persons reports that mention such an injury. That should knock out lots of matches-but what if the person who filed the report didn't know about the collarbone or didn't bother to tell the police about it? Then there's no chance of a match even if your guy's report is in the system.

Or suppose you put the man's age at thirty to forty and he's actually forty-one? Your computer search will blithely eliminate the one report you need-while providing you with hundreds, maybe thousands, of reports that you don't need. (I always add an extra five years on either end of my age estimates for this very reason-even though it doubles, triples, or even quadruples the number of reports I have to sift through.)

I could go on and on. Women whose families add two inches to their height because they're used to seeing their loved one in high heels. Parents who give the police detailed descriptions of a son's tattoo-but the remains you're looking at were destroyed by fire or decomposed in a lake or have become totally skeletonized by the time you find them. The gaps between missing persons reports and unidentified remains are one of the most frustrating and heartbreaking parts of this job.

We've had some major breakthroughs in the last few years. The Internet is at the heart of most of these, and the new publicly available databases for missing adults are a tremendous help. Before these online services, only missing children had a national clearinghouse, through the National Center for Missing and Exploited Children. Now, with the help of the Internet, people whose adult loved ones are missing can be certain that the information on their parents, children, spouses, or friends will have a chance to go beyond the police department and out to the ordinary citizens who might be able to provide information.

Of course, sometimes you just get lucky. Or a flash of intuition mysteriously cuts through the statistics, as it did with Tent Girl. Sometimes, too, the Internet can be the vehicle for both luck and intuition, enabling identifications that can seem downright miraculous. Such was the case of Letitia Luna, a young woman who disappeared-seemingly into oblivion-on August 7, 2000.

For me, Luna's story began on August 14, 2000, when a Mississippi riverman discovered a waterlogged body caught between two barges traveling upstream to the Ohio River. The autopsy findings revealed that the remains had once been a White female, twenty to twenty-five years old, with long black hair and a slender build, clothed in jeans and a T-shirt. She also had a watch on her wrist and a pair of eyeglasses in her pocket. Although the body was badly decomposed, the medical examiner could still make out the faint traces of a rose tattooed on her wrist.

The Carlisle County coroner and the state police publicized the case along the western border of the state. Thinking that the woman had fallen or been thrown into the river and had then floated downstream, the police asked their colleagues in all of the river cities above them if they had a missing person who fit this description. They didn't.

About six months later, I got a call from Kentucky Medical Examiner Dr. Mark LeVaughn. Although Jane Doe's body was badly decomposed, there was still enough soft tissue left for a conventional autopsy, so no one needed me to analyze her bones. Instead, I was being called for my skills as a forensic artist: Mark thought I might be able to do a facial “restoration,” a sketch based on autopsy pictures and forensic information.

“I'll give it a try,” I offered, and asked to see the autopsy photographs. Ideally, I could use these as a template to create a sketch showing what the victim might have looked like when she was alive. Then the police would circulate the sketch widely, hoping that someone would recognize the person and come forward.

But when Mark sent me the photos, I realized they'd be no help. This young woman's face was far too decomposed for me to be able to draw a recognizable image of her.

The only other option was to boil her head in my Crock-Pot and use the clean, dry skull for a clay facial reconstruction. This was a time-consuming, chancy process-even with the best clay reconstruction or a good sketch, there was no guarantee that the right person would see it and come forward-so I wanted to exhaust all other chances of giving her a name. Since there was so much identifiable evidence associated with this victim, I persuaded the police and coroner to continue searching for her identity, promising to do a clay reconstruction-but only as a last resort.

Almost five months later, the young woman still didn't have a name, and I was scheduled to start the facial reconstruction on the following Monday. Now it was three o'clock on Friday afternoon, and I found myself in the unusual position of being done for the week. Acting on the same elusive intuition that had apparently driven Todd Matthews, I flipped on my computer and began yet another search of missing persons sites on the Internet. This was hardly the first time I'd done such a search-but, today, for some reason, I was drawn to the website operated by the Nation's Missing Children Organization and Center for Missing Adults (NMCO). Sometimes my eyes and brain make a mysterious connection that puts me into an almost trancelike state, and it was in this condition of heightened awareness that I flipped through the pictures in the missing persons gallery, one image at a time.

Suddenly, I stopped short. One of the pictures had seized my attention with a surprising force. There was no description with the photograph, but as I looked at the young woman-her shy smile, her long black hair-somehow, I just knew. This was the woman we'd been looking for.

The photo had a link to the detailed information that family members had supplied to the website, and I clicked on it immediately. Yes, everything was right-her age, her height, the time since death, her long black hair, even the rose tattooed on her wrist. And, I read eagerly, the young woman's car had been found on the DeSoto Bridge in Memphis -still running-about five hundred miles downstream from where our body was found.

Wait a minute-her car was found downstream? So her body had floated upstream, hundreds of miles against the Mississippi 's mighty current? It hardly seemed possible. Unless somebody had taken her upstream, of course.

I didn't care. I knew our Jane Doe was Letitia Luna. Now all I had to do was prove it.

I called the Memphis police station, where a helpful detective gave me the name and phone number of Luna's dentist. As I waited for him to fax me her records, I called the detective back and she agreed to get in touch with Luna's family and obtain a detailed description of her tattoo. Then I called Mark LeVaughn and the Carlisle County coroner and offered up my tentative identification.

Back in Memphis, the detective I'd spoken to was searching the station's missing persons chart to see if there was any more information that we could use. She found a note affirming that Letitia had owned a pair of wire-rim glasses which she normally carried in her pocket, just as our Jane Doe had done.

It was now almost nine o'clock on a Friday evening, but with victory so close, I couldn't quit. I arranged for the Memphis detective to contact the family, and that night, Mark, Luna's dentist, Luna's family, and I e-mailed the dental records back and forth, along with pictures of the tattoo and the glasses. By ten a.m. Saturday, we had determined that everything did indeed match. The search for Letitia Luna was over.

I was enormously grateful to have Luna's dental records, because we'd had nothing else to secure a positive ID. The eyeglasses helped corroborate my hunch, but you can never base an ID on personal effects-there are just too many ways that someone might end up with another person's stuff: theft; a simple loan; a murderer's deliberate attempt to throw off suspicion; or the fiery confusion of a plane crash or exploding building, in which not only personal effects but also body parts become commingled.

So what can you use for a positive ID? Well, teeth are always good. As I'd told Marvin, you don't necessarily need the dental records-with a good photo and unusual teeth, you might be able to match the dental work in the photograph with some teeth in an actual skull. Dental records are nice, too, of course, though as I learned in the case of Henry Scharf, even dentists make mistakes.

You might be able to make a positive ID from a tattoo, if it's unusual enough and everything else fits. The rose on Luna's wrist wasn't unique, but both she and Jane Doe were also dark-haired, female, the same height, and missing about the same length of time. In Luna's case, I wouldn't have been willing to rely on the tattoo alone, because so many young women nowadays are tattooed, and small flowers, hearts, and butterflies are so common.

Fingerprints are also nice, though this type of evidence can be more subjective than most people think. You compare fingerprints by a system of points, and if you can't get enough points to match, you may not be able to make a positive ID. Of course, since I deal with bones and decomposed remains, the flesh from their fingertips is usually long gone or so badly decomposed that prints aren't possible.

Surgical hardware is another good basis for a positive ID. Since 1993, doctors have been required to record the individual serial number of many of the pieces of hardware they install in people's bodies, which certainly makes life easier for the folks in my office.

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