I'm going to tell her. Maybe I just won't phone at all.

    My curiosity and apprehension gets the better of me. I finally relent and switch on the news. Half of me wants to know what's happening today, the other half wants to go back to bed, put my head under the pillow and not get up again until it's all over. And that causes me to ask myself yet another unanswerable question - how will this end? Will this wave of violence and destruction just fade and die out, or will it keep building and building?

    The TV news channel looks different this morning, and for a while I can't put my finger on why. The set is the same and the female presenter is familiar. I don't recognise the man who's sitting next to her. Must be a stand- in. I guess the usual newsreader didn't turn up for work today. Half the staff didn't turn up at my office yesterday. There's no reason why things should be any different for the people on TV, is there? Except, perhaps, the fact that they get paid a hell of a lot more than me for doing a hell of a lot less.

    The news is running on a loop again. It seems to be just the headlines on repeat, introduced by these two presenters. There's no sport or entertainment or business news anymore, and the reports I'm watching are all similar to those we've seen before. No explanations, just basic information. Occasionally the cycle is interrupted when one of the newsreaders interviews someone in authority. I've seen politicians, religious leaders and others being interviewed over the last few days. They can all talk the talk and most of them know how to play up to the camera, but none of them can disguise the fact that they seem to know as little about what's happening as the rest of us. And there are other people who I would have expected to see interviewed who have been conspicuous by their absence. What about the Prime Minister and other top-level politicians? Why aren't they showing their faces? Are they too busy trying to personally deal with the crisis (I doubt it) or could it be that they're no longer in office? Could the head of government or the chief of police be Haters?

    The male newsreader is talking about schools and businesses remaining closed when a sudden flurry of movement in front of the camera interrupts him. He looks up as a scruffy figure carrying a clipboard and wearing headphones stumbles into view. It's a tall, willowy woman who walks back until she's almost standing right against the newsreaders' desk. Is she a producer or director or something like that? She crouches down slightly to make sure the camera is properly focussed on her.

    'Don't listen to any more of this rubbish,' she says, her weary face desperate and tear-streaked. 'You're only being told half the story. Don't listen to anything they tell you…'

    And then she's gone. There's more movement all around her before the pictures disappear and the screen goes black. After a wait of a few more long and uncomfortable seconds the broadcast returns. It's a report about personal safety and security that I've seen at least five times before.

    What is it that we're not being told? That woman looked desperate, like she'd been trying to get an opportunity to speak out for days.

    I phoned the office a few minutes ago but there was no answer. I was relieved when I didn't have to speak to anyone but then I started to panic again when I thought about how bad things must have got if no-one's turned up for work.

    There's nothing else to do now except sit back on the sofa in front of the TV and watch the world fall apart.

20

    We need food. The last thing I wanted to do was go outside again but I didn't have any choice. The kids and Lizzie have been trapped at home for the last couple of days and the cupboards are almost empty. We should have thought of it sooner. I need to get some supplies before things get any more uncertain out there.

    I have as much cash as I could find in my pocket and I'll see what it will get me. I've always been bad with money. I don't have any credit since I got into a mess with my bank a year or so ago and they cancelled everything on my account. I've got a 'last chance' loan now. Once the payment's gone out on pay day and I've paid the bills I cash the balance and that's what we live on until the next time I get paid. It's two weeks until pay day so I haven't got much left.

    I didn't think about where I was going to go until I'd left the flat. Instinctively I drove towards the supermarket we usually use for our weekly shop but I turned back before I got there. Even though it was early there was already a huge queue just to get into the car park. It's a bad-tempered and busy place at the best of times and setting foot in there today would have just been asking for trouble. Two cars collided in the queue just ahead of me. Someone shunted into the back of someone else. Both drivers got out and started screaming and shouting at each other and I got the feeling that the trouble was about to spread. I didn't want to take any chances. I turned around and drove back towards home along roads which were surprisingly quiet. There's still a fair amount of traffic about, but nothing like the number of vehicles you usually get at this time of day.

    I'm outside O'Shea's convenience store now. It's only a couple of minutes away from the flat. It's tucked away in a side-street just off the main Rushall Road. It gets most of its trade from the workers at a steel factory just around the corner. It stands to reason that if people aren't going to work today the factory will be closed and the convenience store should be empty. They have a fraction of the stock of the supermarket and they charge double the prices but I don't have any choice. My family needs food and I have to get it from somewhere. I park up (further away than usual) and cross the street.

    Bloody hell, as I get nearer to the shop I start to think about turning back again. The building looks like it's in the process of being looted. It's rammed with people and the floor is covered in litter and debris. I force myself to go inside, reminding myself that my family have to eat. Half the displays and freezers are already empty and there's more rubbish and packaging left on the shelves than food. I grab a cardboard box (it's the biggest thing I can find) and start getting what I can. Looks like everyone's had the same idea as me today and they're out panic-buying. I take whatever I can find - cans and packets of food, bottles of sauce, crisps, sweets, spreads - pretty much anything that's salvageable and edible. There's nothing fresh here, no milk or bread or fruit or vegetables.

    The shop is small and the mood inside the hot and congested little building is tense. Shopping always seems to bring out the very worst in people. Today I can taste the animosity and nerves in the air but no-one's reacting. Everybody keeps their head down and gets on with stripping the shelves. No-one speaks. No-one makes any intentional contact with anyone else whatsoever. An old guy accidentally elbows me in the ribs as we're both reaching up for the same thing. Normally I'd have had a go at him and he'd probably have had a go back at me. We look at each other for the briefest of moments and then silently take what we can. I don't dare start an argument.

    The box is soon two-thirds full with junk. I turn the corner into the last aisle and see two empty check-outs ahead of me. People are just walking past them and there's no sign, unsurprisingly, of any staff. Naively I expected the people I've seen leaving the shop to have paid for the food they were carrying. Should I just take what I've collected? In spite of everything that's happening around me I still feel uneasy at the prospect of walking out with this stuff without paying for it. But I have to do what I have to do. Sod the consequences, I have to think about my family and forget everyone else. This is absolutely crazy. This is looting with manners. Fucking bizarre. I keep loading up the box and edging towards the exit.

    There's a scream. Christ, it's a bloody horrible sound and it cuts right through me. People stop moving and look around for the source of the noise. I can see a woman on the ground just behind me. She's lying in the middle of the aisle covering her face with her hands. I try not to stare but I can't help myself. Someone shuffles out of the way and I can see that there's a child attacking her. A girl of maybe eight or nine, no older, is virtually sitting on top of her, punching her and pulling her hair. Jesus, in one hand she's got a tin of food and she's using it to batter the woman. She lands the tin on her forehead and it immediately swells up in a bloody red welt. The woman is screaming and crying and… and bloody hell, she's shouting out the girl's name. Is she being beaten by her own daughter? For a fraction of a second I think that I should help her but I know that I can't. None of us can risk getting involved. Everyone seems to have come to the same conclusion. Everyone is shocked by what they can see but no-one does anything to help. People cautiously edge forward and work their way around the fight to get out of the building as quickly as they can and I keep walking with them. The woman's out cold now but the kid is still pummelling her face. She's covered in her mother's blood...

    The speed and number of people leaving the building is increasing rapidly. I can feel panic bubbling up under the surface and I keep moving, desperate to get out before it explodes. I look at the empty check-outs as I run past them and feel another momentary pang of guilt before pushing and shoving my way back out into the open

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