he “knew that he had men in that building.” Some of those men, on the 54th floor, defied the order to evacuate. Intent on continuing to help civilians, they radioed, “We’re not fucking coming out.”
On the higher floors, civilians and firemen alike now had no chance of survival. For those really high up, it had long been so. Tom McGinnis, a trader with Carr Futures on the 92nd floor, had been trapped behind jammed doors since Flight 11 hit. He and colleagues had long been ankle-deep in water from either burst pipes or the sprinkler system. Now they were forced to the windows to get air. The phones were still working, and McGinnis told his wife he was going to crouch down on the floor. Then the connection was broken.
“WHAT WE DIDN’T KNOW,” Chief Pfeifer said later, “was that we were running out of time.” In the dark and confusion of the lobby, he and other chiefs were for all intents and purposes operating blind. Firefighter Derek Brogan recalled the chaos that greeted him when he got there from above. “There was gas leaking all over the place. The marble was falling on top of us … You couldn’t see anything.”
Brogan stepped outside, to realize it was suddenly “raining” bodies. Fireman Robert Byrne found himself dodging jumpers and falling debris, weaving between corpses “littering the courtyard.” “Everything was on fire … I took a peek up … aluminum was coming down … going through thick plate glass like a hot knife through butter.”
Pilots in the helicopters, circling above, could see what was coming. As early as five minutes after the South Tower’s collapse, a Police Department pilot reported thinking that the North Tower’s top floors might collapse. Nine minutes on, another pilot said he thought the tower might not last long. Twenty minutes on, the pilot who had made the first report radioed that the tower was now “buckling and leaning.”
In the absence of an effective liaison arrangement between the Police and Fire Departments, this crucial information was not passed on to the firefighters.
AT 10:28, not quite half an hour after the South Tower’s slide to ruin, time did run out.
Fireman Carletti, now watching from the safety of a fire truck, saw the antenna atop the North Tower “do a little rock back and forth, and I could just hear the floors pancaking. I heard it for about thirty pancakes … boom, boom, boom, boom.” As when the first tower had fallen, others spoke of “explosions,” “pop, pop, pop” noises, a “thunderous, rumble sound.”
Firefighter Dean Beltrami saw “the entire facade starting to buckle … Nobody said anything. We just turned and ran.” EMT Jody Bell saw the tower “looking like it was going to tip, and there was a piece of the building coming down right on top of me … The building was hitting other buildings … This time it was worse … We were just running … I was damn near ready to jump in the river … The debris went well into the Hudson. It almost went to Jersey.”
“I opened up my eyes,” said EMS chief James Basile, “dust and dirt, debris … total darkness, I guess for about two, three minutes. I thought, ‘I guess this is what it’s like to be dead.’ Then I heard a woman screaming.”
“This beautiful sunny day now turned completely black,” said Chief Pfeifer, who survived the fall of the tower. “We were unable to see a hand in front of our faces. And there was an eerie silence.”
The 110-story North Tower had become a pile of flaming, noxious rubble—like its twin before it, in about twenty seconds.
THE SILENCE WAS BROKEN by the high-pitched tones of locator alarms, the devices that are triggered when a firefighter goes down and does not move. Three hundred forty-three men of the New York Fire Department would never move again.
The number of firefighters killed on 9/11 was almost a third of the total killed since the department’s inception in 1865.
Chief Ganci had been killed near the North Tower, and his body was one of the first to be found. Chief Pfeifer’s brother Kevin would be found dead in the rubble, his fireman’s pick at his side. Firefighting runs in families in New York, and fathers and sons, brothers and in-laws, would search for fallen comrades and kin for months to come.
Thirty-seven Port Authority police officers, including their superintendent, Fred Morrone, had died. Five of their bodies were found grouped around that of a woman in a steel chair, a device used to carry the disabled. They had died, it seemed, trying to carry her to safety.
The New York Police Department lost twenty-two men—and one female officer. She had brought an injured person out of the South Tower, only to be killed when she went back in to help another.
“THE NUMBER OF CASUALTIES,” New York mayor Rudolph Giuliani said, “will be more than any of us can bear.” Government officials would at first suggest, in a serious overestimate, that as many as seven thousand people had been killed in the city. The death toll was nevertheless stunningly high.
The number of fatalities in New York was eventually to stand at 2,763. That figure included the people in or near the Twin Towers, the passengers, crew, and hijackers aboard the two flights that crashed into the complex, and firefighters, police, paramedics, and other emergency workers. The highest number of casualties was in the North Tower—1,466, the majority of them above the point of impact—followed by 624 in the South Tower, all but 6 of them above the point of impact. One hundred and fifty-seven people died aboard the two planes.
Rarely mentioned, if at all, is the fact that this was not exclusively an American catastrophe. Five hundred and eleven nationals, perhaps more, from more than two dozen other countries, died in New York. They included dozens of Hispanic immigrants, delivery men, cooks, and dishwashers, with no work permits. They are almost all nameless now, remembered on no memorial.
THE TRADE CENTER COMPLEX rapidly became known as Ground Zero, for good reason. Assault by airplane had transformed it in an hour and forty-two minutes from iconic landmark to sixteen-acre wilderness. “All that remained standing,” wrote
The towers had thrown mighty shards of steel and rubble to the ground and—such was the force involved— beneath it to a depth of thirty feet. Vehicles on the surface were flattened, power and telephone systems crippled, subways and watercourses severely damaged. Even before the collapse, plummeting rubble devastated nearby buildings.
The lesser giants of the complex had been known by numbers. Trade Center 3—the Marriott Hotel—was now wreckage. Great chunks of debris had fallen on Trade Center 7, which collapsed into its own footprint in the late afternoon. Trade Center Buildings 4, 5, and 6 suffered serious damage and were later demolished. Eight more structures, including World Financial Center 2 and 3—American Express—the Winter Garden pavilion, Bankers Trust, a City University of New York building, and Verizon Communications, were damaged but not beyond repair. Tiny St. Nicholas Greek Orthodox Church, in the shadow of the South Tower, had been flattened.
The attackers had succeeded in stopping the engine room of America’s economy, if only briefly. Damage to Verizon Communications, gored by Building 7’s fall, crippled the electronics that connect the financial markets to the New York Stock Exchange. Exchange chairman Dick Grasso delayed opening the market, then closed it as the strikes escalated. It would not open again until the start of the following week.
Unlike the New York Stock Exchange, located at a relatively safe distance from the Trade Center, its cousin the American Stock Exchange was jolted by the second strike. The towers’ collapse left its offices filled with debris and remaining staff—the chairman and the president included—trapped for hours, covered in soot and dust. Seeing the exchange afterward, a leader of commerce would recall loftily, was like “visiting a third world country.”
Its communications cut, NASDAQ’s corporate offices closed. The New York branch of the Federal Reserve Bank was evacuated, not without a moment of comedy. The building had never before been left unmanned, and no one present knew how to lock up.
Many key financial figures were far from the decision making on the morning of 9/11. The chairman of the Federal Reserve, Alan Greenspan, was in the air halfway across the Atlantic, returning with colleagues from a
