Howard Shawcross

Customer Account Manager

WEST CUMBRIA BANK

45 STERNDALE STREET

COGGENTHWAITE

CUMBRIA

Ms Jessica Bertram

12 Hill Rise

Scully

Cumbria CA19 1 BD

22 June 2003

Dear Ms Bertram,

I was shocked and grieved by the tone of your last letter.

I do “have a life” as you put it.

Yours sincerely,

Howard Shawcross

Customer Account Manager

Rebecca Brandon

37 Maida Vale Mansions

Maida Vale

London NW6 0YF

Manager

Harvey Nichols

109?125 Knightsbridge

London SW1X 7RJ

25 June 2003

Dear Sir,

I am doing a piece of hypothetical research. I was wondering whether it is true that if you give birth in Harvey Nichols (accidentally, of course!) you are entitled to free clothes for life.

I would be very grateful if you could let me know.

Obviously, as I have mentioned, this is a completely hypothetical inquiry.

Yours sincerely,

Rebecca Brandon (nee Bloomwood)

Acknowledgments

Hugest gratitude to the endlessly wise and supportive Susan Kamil, to Irwyn Applebaum, Nita Taublib, Barb Burg, Sharon Propson, Susan Corcoran, Cathy Paine, and Margo Lipschultz.

Thanks as ever to the fabulous Araminta Whitley, Celia Hayley, Kim Witherspoon, and David Forrer. A special thank-you to Joy Terekiev and Chiara Scaglioni for a wonderful welcome in Milan and some essential Italian!

Thanks to the members of the Board. To Henry, for everything. To Freddy and Hugo for suggesting I write about pirates instead (maybe next time).

And a big thank-you to my parents for taking me in off the streets so I could finish writing this…

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