pathetic or perverse-old ladies or kids from well-to-do homes. Once in a while we get the professionals trying to hit the place, and that’s when we particularly value help from the local CID, of course, like Gavin here. After shoplifting comes car theft from the carparks outside. Again, both amateurs and pros.
‘We have, on occasions, had our more exciting moments.’ He smiled grimly. ‘An armed robbery at the bank, and two ram raids last year-stolen vehicles were driven through the glass mall doors and smashed into a shopfront inside. One, a jeweller’s shop, was during shopping hours, and a shopper got run down as they drove back out again. We’ve put bollards at all the mall entrances now to combat that.’
‘What about violence against individuals-robbery or assault?’
He shook his head. ‘Very little. Too chancy, really, with having to make your escape out of the building on foot, and patrols in the mall. Occasionally we get complaints of handbag theft, or some kid comes out of bodybuilding all pumped up and knocks an old geezer in a walking frame. That’s the main thing, really. There are so many different types come here, you’re bound to get some accidental conflict. We’re as much babysitters as watchdogs. We’re all trained in CPR and first aid, and we’re much more likely to be called out for a heart attack or a mislaid toddler than for a crime. Know what I mean?’
‘I’d like a complete list of all reported security incidents since the centre opened, Harry,’ Brock said. ‘Can you manage that?’
‘No problem.’ He nodded. ‘It’s all on the computer.’
Lowry said, ‘Sounds boring, Harry.’
‘Depends what you’re after, Gavin. Far as I’m concerned this is what policing should be like, how it used to be. We get to know our public. We open up early two mornings a week so the over-sixty power-walkers can do their six lengths of the mall before the rest of the customers arrive, and we make sure the kiddies and the pregnant mums get front-row seats when Mount Mauna Loa erupts for the Hawaii Experience.’ Jackson beamed-the rosy- cheeked village constable, Kathy thought.
The closed-circuit television screens were of most immediate interest to Brock, two banks each of six screens, each screen split into four images that continuously flicked from scene to scene. Brock went over and stood between the two people monitoring the screens, seated in shirtsleeves, their leather jackets slung over the backs of their chairs, one Speedy and the other, introduced now as Sharon, the young woman who had been in the reception party at the mall entrance. Brock leant forward, asking questions, and they showed him how their control panels worked, selecting individual images, freezing, zooming, panning.
Harry Jackson turned to Kathy, trying to include her. ‘Ever worked in this part of the country, Kathy?’
‘A little. I was in traffic for a while before I joined CID.’
‘But never in Two Area, eh? I think I’d have remembered if I’d come across you.’
She shook her head. ‘I was in Eight Area before I went to SO1.’
‘Ah.’ Jackson seemed satisfied, the genealogy established.
‘Gavin and I go way back. We were at West Ham together,’ he said to her. ‘When did you arrive, Gavin?
Eighty, was it?’
‘Eighty-one,’ Lowry said.
‘Then you moved on to Dagenham. And who’s your chief now?’
‘Forbes.’
‘Old Mother Forbes? What’s he now? Going for commander, last I heard.’
‘No, no, no.’ Lowry shook his head dismissively. ‘No way. Chief super still. He should do what you did, Harry. Get out.’
Jackson chuckled at that one. ‘Think anyone would have him, Gavin? Not out here. Not in the real world, mate.’ He turned to Kathy, wondering if he’d been tactless. ‘Met Mr Forbes, have you, Kathy?’
‘No.’
‘He’s not exactly what you’d call a hands-on working copper. A committee man, not like Mr Brock there.’
‘Not any more, Harry. Forbes is SIO on this one.’
‘Senior investigating officer! Forbes?’ Jackson exploded, then, seeing Brock turn sharply to see what was going on, lowered his voice and murmured, ‘I’m sorry to hear that, Gavin. For all our sakes.’
‘Harry,’ Brock called. Jackson snapped to attention and hurried over. ‘Would it be in order for me to brief your people here?’
‘Course. Hush everyone! Listen up, please. Chief Inspector Brock from Scotland Yard wants to say a few words.’
Brock cleared his throat, the hum of the machines suddenly loud as the humans went quiet. ‘We’d appreciate your help in tracing the movements of a fourteen-year-old girl by the name of Kerri Vlasich, from the Herbert Morrison estate, who was last seen at her school on Monday, sixth of December. The body of a naked girl matching her description was found earlier today, and it seems probable that it was dumped in the blue compactor here at Silvermeadow.’
This sparked a murmur of interest. Speedy turned from his consoles, and Kathy caught a glimpse of a pale face, jaw working on chewing gum, the screens reflecting in his large eyes.
‘We would be interested in any recent sightings of the girl. She had a casual job in the food court, at Snow White’s Pancake Parlour, and we shall be distributing photographs and a description of her shortly. She had shoulder-length blonde hair, was slight of build, and when she left home was carrying a distinctive backpack in the form of a bright green frog. Does this ring a bell with anyone?’
People shook their heads. There were so many people going through the mall.
‘Your video tapes should help us, Harry,’ Brock went on. ‘It may take a bit of a search…’
‘Ah, that would be something. But I’m afraid not.’ Jackson shook his head regretfully.
‘How can you be sure?’
‘Because the tapes are reused almost as soon as they’re run through, Mr Brock. Right, Speedy?’ Speedy nodded. ‘Six-hour tapes, rotated in threes or fours. That’s the way the system’s designed, with a twenty-four-hour memory, long enough to identify and recover the sort of incidents we meet. Archiving just isn’t part of our requirement. It’s not set up for the kind of situation you’re looking at.’
‘Seems a bit limited, Harry,’ Lowry said.
‘No, no. Look’-the security chief spread his hands as if to grapple with this slur-‘the vital thing when you’re designing one of these systems is to be as clear as possible about what your objectives really are. You’ve got to be ruthless about that, otherwise you just end up with tons of hardware, cameras all over the place, wide angle, infrared, pan tilt and zoom, and nothing integrating with anything else.’
Jackson’s voice had taken on the cajoling tone of a devotee, convinced, proselytising. Kathy watched Lowry, trying to figure him out as he listened impassively to the older man. There was something rather patronizing about the way he was handling Jackson, who, playing the old father-figure copper, was making more of their relationship than Lowry seemed willing to acknowledge.
‘First you got to make your DIS analysis, right? That’s deterrent, investigation and supervision, the three strengths of your CCTV system. How will you deploy them? You got to remember what security is all about, Gavin: establishing the normal, and managing the exception. So we generate the exception list, right? Things like vandalism, store pilferage, pickpockets, ram raids, break-ins, armed hold-ups -the potential list is a long one, right?’
Kathy stifled a yawn. She watched Speedy shove another stick of chewing gum in his mouth, and wondered what he’d done with the last lot. He turned away, ignoring the debate going on behind him, and stretched out his hands to work the buttons and joystick on the control panel on the table in front of him. Kathy watched the expert way he worked the panel without looking down, his eyes glued to the screens, like a kid absorbed in a video game. Perhaps it was this that had made her think him younger than he really was, for when he had turned towards them she had seen the creases of middle-aged skin, his cheek pitted with ancient acne scars.
‘So now we link the exception events to hot spots,’ Jackson was going on. ‘Like, the hot spot for a hold-up will be the cash counter or the ATM, so that’s where we need the camera. But now we discover that we’ve got far too many exception events and hot spots for our system to cover. The system has bottlenecks, see? Like one operator can only monitor six screens at max. And each screen can handle the output from sixteen cameras at max, so that’s a total of ninety-six cameras for a single operator system. That sounds a lot, but this is a very big place! So now we have to prioritise our list, and maybe go upstream for some of the items. That means, Gavin, like putting in those bollards against the ram raiders, so as to channel the risk and reduce the hot spots. You follow?’
