and upset about it. Scott hardly ever used bad language but I heard him on one occasion calling it “a bloody conspiracy”.’
Steven said, ‘I understand the girl was one of a group of children being monitored centrally by Public Health people so he might have had difficulty in accessing her medical records?’
‘It wasn’t just that,’ said Linda, ‘although he was annoyed about that too. He kept making phone-calls to people who either wouldn’t speak to him or wouldn’t give him the information he was looking for.’
‘What sort of information?’
‘Scott wouldn’t tell me. He said it was something he would have to be absolutely sure about before he could say anything to anyone.’
‘But if it was upsetting him so much, you must have asked him about it on more than one occasion?’
‘Of course, but he refused point blank to tell me.’
‘Not even you, his wife?’
‘Not even me,’ agreed Linda with a sad smile, taking the point Steven was making.
‘Have you no idea at all who he was trying to phone?’
‘I assumed it was the people who were holding the girl’s medical records — but that’s an assumption on my part.’
‘Actually, it’s quite hard to see why he would need the girl’s medical records,’ said Steven. ‘I mean, you’d think her medical history wouldn’t have had much bearing on the case of a scalding accident.’
Linda shrugged but said, ‘You might not think so but I heard him tell whoever it was he was talking to that he needed more information and telling them to stop being so obstructive.’
‘And you’re absolutely sure your husband never let anything slip about what he was thinking?’
‘I think I would have remembered if he had,’ said Linda. ‘Although there was one occasion when he came off the phone and sat down looking shocked. When I asked him what was wrong he said, “They actually told me to back off if I knew what was good for me.”’
‘But you don’t know who “they” were?’
‘Sorry.’
SIX
Steven headed back into town. He decided he would have to access Trish Lyons’ medical records for himself in order to see if he could find out what Scott Haldane had been so upset about. The surgery was on the way so he would stop off and ask if the records were there although he suspected they might not be, in view of what had subsequently happened to Trish Lyons.
‘I’m sorry,’ said James Gault after checking with the practice manager. ‘They were returned to us but had to be sent off again to the sick children’s hospital to have the scalding incident entered… I should think by now the hospital will probably have sent the notes on to the central monitor. Some day they’ll come back to us…’
‘I get the picture,’ said Steven. ‘Perhaps you could let me have the address of the monitoring body?’
‘Of course; I’ll have to ask Cathy.’
To Steven’s surprise, Gault returned not only with the information he’d asked for but with a woman following along in his wake. She was introduced as Cathy Renton, the practice manager. ‘It’s not quite as simple as I thought,’ confessed Gault.
‘Health matters are devolved in Scotland,’ said Cathy. ‘But monitoring in this instance is part of a UK initiative. The bottom line is that we have to channel the records through the Scottish Executive who then forward them to the UK body and vice versa when they’re returned.’
‘Why?’ said Steven.
‘I suppose the Executive needs to know what’s going on,’ said Cathy with a half apologetic smile. She handed Steven the address and phone number of the Scottish Executive body dealing with the forwarding of medical records.
‘Woodburn House,’ Steven read out.
‘It’s not far from here,’ said Cathy. ‘It’s in Canaan Lane, just off Morningside Road.’
It took twelve minutes from the time Steven showed his ID to the girl on the desk until he was shown into the office of someone who ‘might be able to help’, the intervening time having been taken up with internal phone- calls and subsequent transfers within the building. Miss Collinwood, when he was shown into her office, wasn’t too sure either if it was ‘within her area’.
‘What is it you need exactly?’ she asked.
‘I’d like to see the medical records for a patient named Patricia Lyons, a thirteen-year-old girl registered with Dr Scott Haldane at the Links Practice in Bruntsfield.’
‘Then why come here?’
‘Because the Links Practice told me her records were sent here.’
‘I’m sorry. Why?’
‘Apparently she was a green sticker patient — one of a number of children being monitored after having been exposed to tuberculosis at a school camp in the Lake District.’
‘The Lake District? That’s in England. I don’t think we would be monitoring anything as far south…’
‘No,’ interrupted Steven, starting to run out of patience. ‘You’re not doing the monitoring but apparently medical records from Scottish children on the list have to come to you first before being submitted to the English body.’
‘Why?’
‘What an awfully good question,’ said Steven. ‘But they do. Surely somebody here must know where the girl’s records are?’
‘Give me a moment.’ Miss Collinwood picked up the phone.
Steven got up to examine the watercolours on the walls of the office, hoping to find a calming influence in them while the phone-calls mounted up. Lucky number five, he thought when he heard Miss Collinwood say, ‘You do, Jan? That’s great.’
‘Mrs Thomson’s been dealing with green stickers.’
‘Good show,’ said Steven with a smile. ‘Where do I find her?’
He was led along the corridor to another almost identical office where Jan Thomson, a short pixie-like woman with bobbed hair and a pointed nose, shook his hand and invited him in. ‘How can I help?’
Steven temporarily suppressed his belief that the person asking this question could invariably never be of help and told her what he was looking for.
‘I see.’ The woman repositioned her computer screen and typed in some details. ‘Out of luck, I’m afraid. They’ve gone south.’
‘Don’t you keep copies?’
‘No, we just forward them and return them to the relevant surgeries when they come back.’
‘Like a conduit,’ said Steven flatly.
‘Well, we like to know what’s going on.’
‘So what is going on?’
‘I’m sorry?’
‘If you like to know what’s going on, presumably you have some record of what’s going on.’
‘No, I told you, we just forward the records and then return them.’
‘Without noting anything down?’
‘Look, Dr Dunbar, I don’t make the rules.’
‘Of course not, forgive me,’ said Steven, back-tracking in a damage limitation exercise. There was nothing to be gained from conflict with authority. ‘We’re both cogs in the great government machine. Perhaps you can give me the address of the UK body that deals with green sticker patients?’
A few taps on the keyboard and Jan Thomson wrote details on to a Post-it note.
‘And maybe some information about the school camp that was the cause of all this?’
More taps and another note.
