wholesaler, when the only customer in the shop fainted. She was a little old lady who had come in and was looking at the dairy products in the fridge. Or at least that’s what she was doing one moment. The next thing Shahid knew, there was a thumping sound and she had fallen sideways in the right-hand aisle. It was not a loud noise but it was an unnatural one – the unmistakable noise of a body falling over. Ahmed, who had been in the kitchen doing paperwork, came running through and joined him as he lifted the counter flap and hurried to her.

The old lady was already stirring where she lay; she couldn’t have been out for long. Perhaps she hadn’t even lost consciousness. Shahid didn’t think he’d ever seen her before, but he had the young man’s obliviousness to the old – to him, everyone over the age of sixty looked the same. Ahmed on the other hand did seem to know her, because as he bent down to help, he said, ‘Mrs Howe!’

‘I’m all right, dear,’ said the old lady, not sounding the least bit all right. She was doing that thing people do when they have accidents, of pretending nothing had happened and that they were completely fine. ‘Don’t trouble yourself. Wobbly for a second but I’m fine. Right as rain!’

‘Take your time,’ said Ahmed. ‘Sit for a moment.’ He sat beside her with his arm on her shoulder, looking a little uncomfortable at the intimacy he had offered. Shahid went behind the counter. On the CCTV camera underneath the till, Ahmed and Mrs Howe looked strange, like something out of a Crimewatch reconstruction: the Asian man crouched on the floor next to the old white lady, neither of them moving. If it had been a film you would have soon tired of it. For the next quarter of an hour Ahmed sat talking to the old lady while Shahid served three customers with a Daily Mirror, an Oyster top-up, and five scratchcards respectively. It was a strange lull, Shahid carrying on normally while his brother squatted beside the ill woman like a paramedic. Ahmed was a pompous dickhead in many respects, but Shahid had to admit, it was his brother’s good side that he knew who the woman was and didn’t treat her just as a nuisance to be cleared up as briskly as possible.

‘I’m going to help Mrs Howe home,’ said Ahmed, coming behind the counter to pick up his jacket. ‘She’s just around the corner. Back in five.’

‘I’ll hold the fort,’ said Shahid, saluting. Ahmed didn’t seem to think that was funny.

Ahmed gave Mrs Howe his arm and helped her lever herself up off the floor. Old people were right to dread falls. His first thought when he saw that she had fallen was that she must have broken something, a leg or a hip, which at that age could be the beginning of the end, but she seemed to be physically intact. Ahmed picked up her bag and, with Mrs Howe still holding on to his arm, the two of them headed for the door. Ahmed knew that Mrs Howe lived in Pepys Road but didn’t know in which house.

‘I’m about halfway down the road,’ Petunia said. A couple of hundred yards. At the rate they were travelling, that was going to take a while. ‘I’m so grateful and so very very sorry.’

‘It is me who should be grateful. If I weren’t with you I would have to be doing my accounts. I hate doing my accounts.’

‘I don’t know what came over me. Everything just started whirling. Next thing you know I was on the floor. Do you know, that’s the first time I’ve ever fainted. Managed to get to eighty-two without doing it. Bad luck for you, eh?’

‘I won’t hear of it,’ said Ahmed.

The day was clear and cold. The light was so bright that Ahmed had to hold up his hand to block it out when they crossed the road. He could feel Mrs Howe’s thinness; he could feel her trembling, either with cold or shock or fatigue or a little of all three. Petunia knew that he could feel her shaking and was also conscious that this was the first time she had touched a man other than her son-in-law and grandsons since Albert died.

For Ahmed, who felt that he was always in a rush, that any given day was at its heart an equation with too many tasks and too few minutes, the list of things to do never shrinking while the time in which to do things constantly contracted, there was something very strange about moving so slowly. It was like one of those exercises where they make people walk backwards, or wear blindfolds in their own houses, to make the familiar feel different. He could feel – he couldn’t help himself – a wave of the irritation he so often felt, at so many different things, in the course of an ordinary day. At the same time he managed to slow himself down and check the irritation, by telling himself that there was no point in doing a good deed if all it made you do was feel bad-tempered.

‘Just suddenly everything was going round,’ said Petunia, still on the subject of her first-ever faint. Then she said, ‘Here we are,’ and opened the gate of number 42. The window had some old-fashioned coloured glass in it, an abstract circular pattern. Ahmed – he couldn’t help himself – wondered for a moment what the house was worth. If it was tatty on the inside but structurally sound, which would be his best guess, one and a half million.

‘I’m fine from here,’ said Petunia.

‘Let me see you in,’ said Ahmed. He helped her over the threshold. His guess had been right. There was clean but old carpet and ugly wallpaper with a flower pattern, and a telephone in the hallway. One million six. Ahmed reprimanded himself and gave Mrs Howe his full attention. There was some back-and-forth about whether he should call her daughter for her, or call a doctor, and her saying she wouldn’t hear of it, and then to get rid of him Petunia had to promise that he could bring the newspaper around on days when she wanted it – she didn’t get a daily delivery because she didn’t want a daily paper. They were mostly full of rubbish and why would she want to keep up anyway?

‘OK, OK,’ said Ahmed. ‘Let me write the telephone number down.’ He had a biro but no paper, and went to look for some in the scraps on the table beside the doorway, next to the telephone. There were leaflets for pizza and curry; he took one up and wrote the number on the back.

‘I’ll put it by the phone,’ he said. ‘Call!’ As he was replacing the leaflet on the hall table he noticed that Petunia too had a card with a picture of her house on it.

‘We had one of those this morning,’ he said. ‘“We Want What You Have.”’

‘When you’re my age, nobody wants what you have,’ said Petunia, and Ahmed laughed.

‘We older people have to stick together, Mrs Howe,’ he said. Normally she would have made a joke back, but she was too preoccupied, too deep inside herself, to properly register what he had said.

8

The most unpopular woman in Pepys Road walked slowly down the pavement, taking her time, spreading fear and confusion. She looked from right to left, she looked ahead and back, and no detail escaped her. She seemed to have all the time in the world yet also to be possessed with a sense of mission and purpose. She did not look conscious of the fear and confusion she spread and yet she was, deeply so.

Quentina Mkfesi BSc, MSc (Political Science, University of Zimbabwe, thesis subject: Post-Conflict Resolution in Non-Post-Colonial Societies, with special reference to Northern Ireland, Spain and Chile) was on the lookout for non-residents parked in residents’ parking areas, for business permit-holders parked in residents’ areas and vice versa, for expired permits of both types, for people who had overstayed their paid parking or – and this was a particularly fruitful issue in Pepys Road – for people who had misinterpreted the parking signs and paid for parking but were not parked in the dual-use, residents’ or paid-parking area, but were instead parked in the residents-only area. She was alert to cars parked carelessly, protruding into the public thoroughfare or with one wheel on the pavement. She could also issue tickets for out-of-date vehicle duty. She was not a cruel warden – she regularly allowed a period of grace for out-of-date residents’ permits and unpaid road tax. But she was a very sharp one. She was dressed in a dark green uniform accessorised with webbing in a paler shade of green, trousers which had white strap-like detailing on the bottom of the legs, and a peaked cap. She looked like the Marx Brothers’ idea of a colonel in the Ruritanian customs service from 1905.

The government, the council, and the company Quentina worked for all publicly and repeatedly denied that there was a quota for issuing parking tickets. That was, as everybody knew, a flat lie. Of course there was a quota. Quentina’s was for twenty tickets a day, yielding ?1,200 in revenue if all the violators paid within the two weeks’ grace period, and usually more because many of them did not. If there were no appeals upheld – and Quentina, who was good at her job, had the lowest level of upheld appeals of any current employee of Control Services – the revenue in practice would be worth about ?1,500 a day. If she worked 250 days a year that meant Quentina was generating revenue of ?375,000 per annum. In return for that she was, in theory, paid ?12,000, with four weeks’ paid holiday and no health or pension benefits.

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