It goes without saying that the Indescribable Building is among the finest in London. It appears to be an axiom with those who conduct business in the modern, or American, manner that efficiency is impossible unless all your transactions are conducted in an edifice not much smaller and not much less elaborate than the Taj Mahal. Why this should be so it is difficult to explain. In a less credulous age we might have been tempted to wonder where all the money came from; whether (to put it brutally) our premiums might not have worked out a little lower if the company’s premises had not been quite so high. After all, our solicitor lives in horrid, dingy little chambers, with worn-out carpets and immemorial cobwebs on the wall—does he never feel that this squalor will fail to inspire confidence? Apparently not; yet the modern insurance company must impress us all through the palatial splendour of its offices with the idea that there is a vast reserve of capital behind it. The wildest voluptuousness of an Eastern tyrant is less magnificent in its architectural scheme than the hardheaded efficiency of the American business man. Chatting in the waiting-room of some such edifice, Sardanapalus might have protested that it stumped him how they did it, and Kublai Khan might have registered the complaint that it was all very well but the place didn’t feel homey.
Indescribable House is an enormously high building with long, narrow windows that make it look like an Egyptian tomb. It is of white stone, of course, so time-defying in its appearance that it seems almost blasphemous to remember the days when it was simply a gigantic shell composed of iron girders. Over the front door there is a group of figures in relief, more than life-size; the subject is intended, I believe, to be Munificence wiping away the tears of Widowhood, though the profane have identified it before now as Uncle Sam picking Britannia’s pocket. This is continued all round the four sides by a frieze, ingeniously calculated to remind the spectator of the numerous risks which mortality has to run: here a motor accident, with an ambulance carrying off the injured parties; here an unmistakable shipwreck; there a big-game hunter being gored by a determined-looking buffalo, while a lion prowls thoughtfully in the background. Of the interior I cannot speak so positively, for even those who are favoured enough to be the company’s clients never seem to go up beyond the first storey. But rumour insists that there is a billiard-room for the convenience of the directors (who never go there); and that from an aeroplane, in hot weather, you can see the clerks playing tennis on the roof. What they do when they are not playing tennis and what possible use there can be in all those multitudinous rooms on the fifth, sixth and seventh floors are thoughts that paralyze the imagination.
In one of the waiting-rooms on the ground floor, sitting under a large palm-tree and reading a closely reasoned article in the Actuaries’ and Bottomry Gazette, sat a client to whom the reader will do well to direct attention, for our story is concerned with him. His look, his dress, his manner betrayed the rich man only to those who have frequented the smaller provincial towns and know how little in those centres money has to do with education. He had a short black coat with very broad and long lapels, a starched collar that hesitated between the Shakespeare and the all-the-way-and-back-again patterns, a double-breasted waistcoat from which hung a variety of seals, lockets and charms—in London, in fact, you would have put him down for an old-fashioned bank cashier with a moderate income. Actually, he could have bought you out of your present job at double the salary and hardly felt it. In Pullford, a large Midland town which you probably will never visit, men nudged one another and pointed to him as one of the wealthiest residents. In the anteroom of the Indescribable offices he looked, and perhaps felt, like a schoolboy waiting his turn for pocket-money. Yet even here he was a figure recognizable to the attendant who stood there smoothing out back numbers of