The operations shop is normally the part of a military staff that’s responsible for training, for exercises, for oversight on exercises, and for contingency planning. They also run the Op Center — the command center — and all its associated communications. We also had some unique duties. We ran the EUCOM flight detachment, for example — a few C-21 and C-12 VIP aircraft and helicopters.

When I arrived, the J-3 command center had just been renovated. It was in a big room, with computers and data centers, screens for videoconferencing, CNN, and such, and spaces for charts and maps from the areas and regions where ops were taking place. There we’d get updates and briefs and would then process the information. It was an information center, intelligence center, and reaction center all in one. And this was where we would fuse all the information together and plan our response when a CAT was stood up in times of crises. (The function of a Crisis Action Team — CAT — was to handle a short-term event. You’d stand it up, deal with the event, and then it would go down.)

In normal times, when not much was happening, we kept a simple watch in the command center, with a duty officer and a few people. But in time of crisis, when we stood up a CAT, the number could rise to ten or fifteen or more, and we’d man it full-time (in eight-hour watches) with people from different sections, like logistics, plans, and intelligence — keeping tabs, keeping things updated, communicating with the people operating in the field, processing information, developing briefs and options, issuing orders… all the things that planners and operators do. This put a great demand on the staff, as they had to do their regular jobs and man the CAT as well. The numbers also depended on the kind of team we needed for a particular mission. For example, some events — like humanitarian relief — required the participation of Civil Affairs elements.

If the crisis grew big enough, or if we had multiple crises, the numbers would be higher still. And if the crisis got really serious — like the Gulf War — the CAT would transform into a Battle Staff, and we’d man it with as many as fifty or sixty people. Before 1990, the EUCOM J-3 shop had never done this; but 1990 brought a state of constant crisis, and we had to dust off and set up all these procedures. That responsibility fell on me. As deputy J-3, one of my jobs was to be the director of the Crisis Action Team and the Battle Staff. The CAT was in being for the entire two years of my tour of duty. (The more elaborately manned Battle Staff was up for a significant part of that time.)

When I checked in, the Operations Directorate was already bustling with activity. We had just started what is called a NEO (Non-combatant Evacuation Operation) of our embassy in Liberia — Operation Sharp Edge. Ships were off the coast, and a CAT had been formed. Meanwhile, the embassy had decided to call off the evacuation and hold out, so we now had to support and protect them in that mess.

Liberia wasn’t an isolated case. All sorts of challenges were starting to show themselves on the other margins (meaning outside the NATO area).

But the NATO area also brought its share of headaches: The end of the Cold War brought with it a “peace dividend” drawdown of forces — not an easy transition to plan and implement. Some Cold War armaments, like chemical munitions, were no longer needed. That meant moving them out of Europe on to destruction sites on Johnston Island in the Pacific — a dangerous and delicate operation (which was called “Operation Steel Box”). Arms reduction agreements with the former Soviet Union required inspections and verification of the destruction of weapons of mass destruction. We were involved. We were running the “Beirut Air Bridge” (security, supplies, and transport for our newly reestablished embassy in Lebanon had to be airlifted by Army helicopters from Cyprus). And General Galvin was beginning to push visionary ideas about starting military- to-military connections with the Russians and Eastern Europeans. The operations shop had a big part in managing all of these.

Very soon after I came to EUCOM, listening to the daily intelligence briefings, I began to get the sense that all this wasn’t going to be an aberration but a sign of the way things were going to be happening for a while. For instance, some of the really sharp intelligence analysts had begun to suggest that the Balkans might start coming apart. Though this tragedy was still months away, we would have been stupid not to start thinking about the possible consequences. As this and other impending crises began to show up on our radar screens, we came to realize that what we were getting into with, say, Operation Sharp Edge might not be all that unusual. The unusual might become the usual.

All this manifested itself in increased day-to-day tasks. The Crisis Action Team that had been put together for Operation Sharp Edge was left in place to deal with all of these ongoing crises and operational missions.

One of my first orders from Snuffy Smith was to get out and visit our components — the four service and the special operations subordinate commands. “Spend most of your time with the Army, Air Force, and Special Operations people,” he said. “You already know the Navy and the Marine Corps.”

I didn’t know it then, but Snuffy’s “get out and get acquainted” directive was the start of something, launching me on a series of trips that took me pretty regularly out of the nest: I spent most of my time at EUCOM away from our home base. It turned out that there was always some exercise, conference, or crisis area where they needed to send somebody on the staff, and only a general would do. I always volunteered for these. Since I always wanted to get the whole experience, I was willing to travel wherever I could get it; so I was constantly on the road. And I enjoyed the hell out of it. I just loved it.

I used to kid my wife Debbie. “You’re a bachelorette,” I told her. She took it well, though. She’s a resourceful, independent woman.

Since we had our own airplanes and helicopters and could travel easily, during my first weeks on the job I would take a day or two here and a day or two there to visit our components. I didn’t have a lot of time because the crises started hitting fast and hard, but I had enough to get out and get a sense of who we were working with — how they functioned, how they were organized, what they were like, and what were their capabilities.

As I traveled about, I got to see the vestiges of the Cold War — the massive prepositioned stocks in storage sites throughout Europe (including caves in northern Norway); the vast complex of bases and caserns around the continent; and the total orientation toward fighting a major land and air war in the center of Europe. This Cold War construct had served us well for half a century, but it was a difficult paradigm to restructure. Time and events were passing it by.

I wasn’t sure we could adjust fast enough.

Probably the high point of these visits was my first encounters with two splendid officers, Brigadier General Dick Potter and Major General Jim Jamerson. Potter ran the Special Operations Command at EUCOM — SOCEUR. Jamerson was the director of operations at the U.S. Air Force Europe (USAFE) headquarters. During the coming months he went on to command several joint task forces on EUCOM missions. (He later became a four-star general and the DCINC of EUCOM.)

Potter was a tough and colorful old Special Forces (SF) soldier, a consummate pro with more operational experience than anyone I knew, including major combat experience in Vietnam. His wealth of knowledge and experience had made him one of the premier people in Special Forces circles.

He was very operationally oriented and combat savvy in a straightforward, no-nonsense way (he didn’t tolerate fools). He got difficult things done efficiently, effectively, and thoroughly; and he’d put together an extremely competent staff; his people accomplished their missions extremely well. (Snuffy and I had tremendous respect for him.)

I liked Dick instantly. We were kindred souls, both of us brigadiers, sharing nearly identical views on operational issues. And since it happened that we were neighbors, our families got to know each other. So we hit it off right away and became close friends.

Jim Jamerson was the Air Force guy we dealt with day to day, and was one of the best joint officers. The first time I met him I could see that he really had his stuff together; he was sharp and perceptive, yet cooperative, responsive, and very easy to deal with.

I got to know him a lot better later on, working with him when he commanded Operation Proven Force — the joint task force air strikes and Special Operations missions we launched into Iraq out of Turkey during the First Gulf War. I worked under him as his deputy when he commanded Provide Comfort — the humanitarian relief effort that saved the lives of tens of thousands of Kurdish refugees after the Gulf War. Both experiences convinced me of his skills and brilliance. Like Potter, he was a great operator, with tremendous strength of

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