Built to Last: Successful Habits of Visionary Companies (New York: HarperCollins, 1994/2002), 165.
45 Ray Macdonald of Burroughs: Ibid., 166.
46 The same thing happened at Texas: Ibid.
47 Andrew Carnegie once said: John C. Maxwell, Developing the Leaders Around You (Nashville, TN: Thomas Nelson, 1995), 15.
48 Warren Bennis has said: Bennis, On Becoming a Leader, 19.
49 When Jack Welch took over: “Overvalued: Why Jack Welch Isn’t God,” The New Republic, June 11, 2001. Even this article, which explains why Welch should not be regarded as a god-like figure, details his remarkable accomplishments.
50 Fortune magazine called Welch: Ibid.
51 But to me even more impressive: Steve Bennett, “The Boss: Put It in Writing Please,” The New York Times, May 9, 2004.
52 Instead, it’s “I hate having to”: Jack Welch with John A. Byrne, Jack: Straight from the Gut (New York: Warner Books, 2001), ix.
53 Or “[These people] filled my journey”: Ibid., 439.
54 In 1971, Welch was being considered: Ibid., 42.
55 One day, young “Dr.”Welch: Ibid., 36.
56 “The Kidder experience never left me”: Ibid., 228–229.
57 What he learned was this: Ibid., 384.
58 When Welch was a young engineer: Ibid., 27.
59 “Eventually I learned”: Ibid., 54.
60 One evening, Welch addressed: Ibid., 97–98.
61 In front of five hundred managers: Ibid., 189.
62 “As a result, leaders were encouraged”: Ibid., 186.
63 “You owe it to America”: Louis V. Gerstner, Who Says Elephants Can’t Dance? Inside IBM’s Historic Turnaround (New York: HarperCollins, 2002), p. 16.
64 Six days after he arrived: Ibid., 78.
65 He dedicated his book to them: Ibid., v.
66 “Hierarchy means very little to me”: Ibid., 24.
67 “[IBM stock] has done nothing”: Ibid., 57.
68 That was the Xerox Anne Mulcahy: Betsy Morris, “The Accidental CEO,” Fortune, June 23, 2003.
69 Fortune named Mulcahy “the hottest turnaround”: “Most Powerful Women in Business 2004,” Fortune, October 18, 2004.
70 For example, as Fortune writer Betsy: Morris, “The Accidental CEO.”
71 She was tough: Ibid.
72 After slaving away: Ibid.
73 But a year later she knew: Ibid.
74 Women now hold more key positions: “Most Powerful Women in Business 2004.”
75 In fact, Fortune magazine called Meg: Eryn Brown, “How Can a Dot-Com Be This Hot?” Fortune, January 21, 2002; Patricia Sellers, “eBay’s Secret,” Fortune, October 18, 2004.
76 Researcher Robert Wood and his colleagues: Robert E. Wood, Katherine Williams Phillips, and Carmen Tabernero, “Implicit Theories of Ability, Processing Dynamics and Performance in Decision-Making Groups,” Australian Graduate School of Management, Sydney, Australia.
77 In the early 1970s, Irving Janis: Irving Janis, Groupthink, 2nd ed. (Boston: Houghton Mifflin, 1972/1982).
78 “Everything had broken right for him”: Ibid., 35.
79 Schlesinger also said, “Had one senior”: Ibid., 38.
80 To prevent this from happening: Collins, Good to Great, 71.
81 An outside consultant kept asking Enron: McLean and Elkind, The Smartest Guys in the Room, 241.
82 “We got to the point”: Ibid., 230.
83 Alfred P. Sloan, the former CEO: Janis, Groupthink, 71. From Peter F. Drucker, The Effective Executive (New York: Harper & Row, 1966).
84 Herodotus, writing: Janis, Groupthink, 71.
85 He said the new, rounder cars: Levin, Behind the Wheel, 102–103.
86 David Packard, on the other hand: David Packard, The HP Way: How Bill Hewlett and I Built Our Company (New York: HarperCollins, 1995).
87 You can’t pick up a magazine: Jean M. Twenge, Generation Me: Why Today’s Young Americans Are More Confident, Assertive, Entitled—and More Miserable Than Ever Before (New York: Free Press, 2007).
88 Laura Kray and Michael Haselhuhn have shown: Laura Kray and Michael Haselhuhn, “Implicit Theories of Negotiating Ability and Performance: Longitudinal and Experimental Evidence.” Journal of Personality and Social Psychology 93 (2007), 49–64.
89 Studies by Peter Heslin: Peter Heslin, Gary Latham, and Don VandeWalle. “The Effect of Implicit Person Theory on Performance Appraisals.” Journal of Applied Psychology 90 (2005), 842–56; Peter Heslin, Don VandeWalle, and Gary Latham. “Keen to Help? Managers’ IPT and Their Subsequent Employee Coaching” Personnel Psychology 59 (2006), 871–902.
90 When Warren Bennis interviewed: Bennis, On Becoming a Leader, xxix.
91 Bennis concurred: “I believe”: Ibid., xxxii.
92 John Zenger and Joseph Folkman: John H. Zenger and Joseph Folkman, The Extraordinary Leader: Turning Good Managers into Great Leaders (New York: McGraw-Hill, 2002).
93 Or, as Morgan McCall argues: McCall, High Flyers.
CHAPTER 6. RELATIONSHIPS: MINDSETS IN LOVE (OR NOT) 1 What separates them?: This work was carried out with Israela Silberman.
2 The Contos family: Shown on Weddings Gone Wild, ABC, June 14, 2004.
3 In his study of gifted people: Benjamin S. Bloom, Developing Talent in Young People (New York: Ballantine Books, 1985).
4 Maybe that’s why Daniel Goleman’s: Daniel Goleman, Emotional Intelligence: Why It Can Matter More than IQ (New York: Bantam, 1995).
5 Aaron Beck, noted marriage authority: Aaron T. Beck, Love Is Never Enough (New York: Harper & Row, 1988), 202.
6 Says John Gottman: John Gottman with Nan Silver, Why Marriages Succeed or Fail (New York: Fireside/Simon & Schuster, 1994), 69.
7 Elayne Savage, noted family psychologist: Elayne Savage, Don’t Take It Personally: The Art of Dealing with Rejection (Oakland, CA: New Harbinger, 1997).
