response.
'I'm sorry, but that number has been changed, and there is no new number.'
'Now wait a minute,' he shouted, 'this is information. There has to be-' Click and dead at the other end.
He sat there in the kitchen chair and considered, finally smiling and nodding knowingly. They'd fouled it up again, by heaven. The crew that had obviously worked on his line had done nothing more than substitute a new problem for the old one. Shaking his head, he dialed the night number of the Fresno office.
'I'm sorry, but that number has been changed, and there is no new number. '
'Hey, wait!' He gripped the phone so hard, his knuckles whitened. He was about to slam it against the leg of the kitchen table when he thought better of it. There was one more possibility. He dialed the operator.
'May I help you, sir?'
Well that was something, he grudgingly admitted.
'Indeed you can, woman. I've been having service trouble on this line for nearly a month. My name is Max Parworthy, 556-9928. I've been trying to dial a friend in Los Angeles, and all I can get is a recording saying the number has been changed. Not only that, but I get the same recording when I dial Los Angeles information. I wish you people would get your act together. '
'I'm sorry you've been having trouble reaching your party, sir. If you'll give me the Los Angeles number, I'll try it for you.'
'That's better,' he said curtly, providing the information. He could hear the system dialing. There were a number of peculiar clicks and beeps, followed by a replay of the same recording he'd heard before.
'Explain that one,' he challenged the operator.
'I am sorry you've been having trouble, sir. Perhaps you wouldn't be experiencing these difficulties if you treated your line with a little more respect.'
Parworthy gaped speechlessly at the receiver. It took him several seconds to regain control of his larynx. Even so, he was so outraged, he could barely sputter into the phone.
'Now see here, young woman, I-what's your name? By God, you give me your name! I'm going to report you to your supervisor. I've never heard such arrogance, such downright discourtesy, in-'
'There, sir, you see what I mean?' the voice interrupted. The speaker was evidently unimpressed by Parworthy's tirade. 'If anyone on this line has a corner on arrogance, it isn't me.'
'You-you-' He got himself under control, frowned at the receiver. 'Wait a minute. How do you know how I treat my phone line? I've never talked to you before this, have I?'
'Your actions have become common knowledge throughout the system, Mr. Parworthy.'
That made him feel better. His complaints had reached all the way down to the rank and file. He felt a perverse pride at the extent of his reach. It was something he'd missed since retiring, that feeling of power over others. It made him feel so good, he lowered his voice.
'I can imagine that, young woman. My actions, however, have nothing to do with the lack of service I have been getting.'
'On the contrary, sir, you have been receiving constant attention and the best service available. It is your continual destruction and abuse of telephone company equipment which has resulted in your multiple interruptions of service. Take, for example, that day when you knocked over the pole nearest your house. Really, sir, I do not see how you can blame that on the company.'
'That was an accident, damn it!' he shouted, his momentary understanding as brief as it was unusual. 'I missed the driveway in the dark and hit the damn pole. They put it in too close to the pavement in the first pace. I warned them about that.'
'No, sir, you did not. When that pole was installed, you said nothing about its proximity to the. driveway or anything else. All you could talk about that day was how glad you were to at last be the recipient of telephone service. '
What is she doing? Parworthy wondered bemusedly. Sitting there at the operator's station perusing some file containing a personal history? That was a specter he'd have to deal with later.
'I said it was an accident. Your office accepted it as such.'
'Yes, sir, that's true. The Fresno office accepted your explanation. We did not.'
'We?' He'd just about had enough of this infuriatingly calm young woman. 'Who the hell is 'we'?'
'The telephone company, sir.'
'That's what I just said. Are you deaf as well as impertinent?'
'No, sir. My hearing is rated excellent.'
'You are a mental case, woman. I will not talk with you any further.' He hung up. Thinking hard, he made his way to the refrigerator and drew himself a beer from the tap. Several minutes later he knew how to proceed. He dialed operator once more.
'Yes, sir?' said a feminine voice promptly. 'May I help you?'
'Yes, you may. I want to talk to the supervisor in charge of the local switching station's operators. I have a complaint to lodge against one of your members.'
'I am sorry to hear that, sir. I am the supervisor.'
'Good. Now this all started with . . .' He stopped, uncertain. 'Your voice sounds familiar.'
'It should, Mr. Parworthy.'
He hung up fast, grinding his teeth. He tried Wexler in Los Angeles again, got the half-expected recording. He tried Willis Andersen in Washington. Same recording. He tried information for Boise, Idaho, with the same result.
It was ten minutes and another beer later before he could bring himself to dial the operator again. Outside, the chirp of crickets and the sound of squirrels moving through the pine branches formed a background to the brief ring.
'May I help you?'
'It's you again, isn't it?' he said accusingly.
'I'm afraid it is, sir.'
'I want to talk to another operator. It doesn't matter if it's a supervisor or not.'
'I'm sorry, sir. I'm afraid that isn't possible.'
'Why the hell not?'
'Because I have been directed to handle your case, sir. I am the supervisor, after all.'
Parworthy grinned his wolf grin. 'That's what you were, you mean. Because you are out of a job, young woman. I am going to drive down the mountain first thing tomorrow morning. When I get to the Fresno office, I am going to raise enough hell to blister the ears of every branch manager between there and Los Angeles. I suggest you begin looking for another line of work.'
'I can't do that, sir. This is the work I am best qualified to perform.'
'Gee, that's too bad, isn't it?'
'I am not worried about it, sir.'
'Oh, no? You should be. I thought everyone was worried about the possibility of being fired from their job. You're a supervisor, too. That's quite a pension you're going to lose.'
I do not belong to the pension plan system, sir.'
'Don't lie to me, too. Every senior employee who works for a company the size of the telephone system is required to belong to the corporate pension plan.'
'I am not so required, sir.'
'I told you not to lie to me! You're only digging yourself a deeper hole with that kind of . . .' He caught himself. Snatches of conversation whizzed through his mind.
Didn't belong to the pension plan . . . not worried about being fired . . . directed to handle your case . . . enter into the . . .
He tried to smile at the absurdity of it, couldn't quite manage it. How droll, how perfectly bizarre. But not necessarily funny, he added.
'You're not human, are you?'
'No, sir,' admitted the pleasant feminine voice. He recognized it now. Anger and frustration had prevented him from identifying it previously. It was a synthesis, an amalgam of all the voices used by the telephone company to make recordings of such mundanities as the time of day and the weather. Much more flexible, yes, but
