67. “The first was Winston”: Tony Blair, p. 16.
68. “I got a sense of my relative seniority”:
69. “general guff”: Tony Blair, p. 16.
70. “I can’t remember not curtsying”: Cherie Blair, p. 180.
71. “generally clucking sympathetically”: Tony Blair, p. 16.
72. “hot spring sunshine”: Queen Elizabeth II to Nancy Reagan, April 24, 1997, Ronald Reagan Library.
73. “opens the door”:
74. “there’s a bit of her that is very”: Marr,
75. “A lot of people thought
76. “Sea Days” for businessmen:
77. “What an asset”: Alastair Campbell, p. 218.
78. “Lilibet” and “Philip”: Castle of Mey Visitors Book, Aug. 16, 1997.
79. “somewhat melancholy”: Shawcross,
80. steamed past the coast twice: June Webster interview.
81. “With all our memories of you”: Castle of Mey Visitors Book, Aug. 16, 1997, Copyright HM the Queen.
82. “Oh what a heavenly day”: Ibid.
83. “an understanding of people’s emotions”: Bashir interview,
84. Yet she also began to burden: Roberto Devorick interview (March 10, 1998); Elsa Bowker interview (Dec. 12, 1997).
85. “by cultivating the idea”: Andrew Neil interview (May 6, 1998).
86. they were embarrassed: Lacey,
87. the Queen wrote a note: Shawcross,
88. “global event like no other”: Tony Blair, p. 138.
89. “The Queen and Prince of Wales are deeply shocked”:
90. “philosophical, anxious for the boys”: Tony Blair, p. 140.
91. “the People’s Princess”: Ibid., p. 141.
92. “how difficult things were”: Lacey,
93. But the royal family thought: Alastair Campbell, p. 246.
94. “encourage the temptation”: Carey, p. 407.
95. “don’t pray for the souls”: Confidential interview.
96. “They handled it like ostriches”:
97. the princes wanted the comfort:
98. “To take them away to have nothing to do”: Margaret Rhodes interview.
99. “We can’t look at the files”: David Airlie interview.
100. “We wanted the people who had benefited”: Ibid.
101. “She was very happy with the charity workers”: Malcolm Ross interview.
102. “unique funeral for a unique person”:
103. “people’s funeral”: Alastair Campbell, p. 236.
104. “She is much better with paper”: Malcolm Ross interview.
105. “shrewd and savvy”: Tony Blair, p. 144.
106. “completely au fait”: Ibid.
107. “encouraged creative thinking”: Lacey,
108. “at a rate of 6,000 per hour”: Wilson, p. 326.
109. They heaped flowers: Author’s observations.
110. By Wednesday night:
111. “from the heart not the head”: Bashir interview,
112. “I always believed the press would kill”:
113. “Happy now?”: Ibid.
114. “If only the royals dared weep”:
115. “The media were circling”: Confidential interview.
116. “They needed to direct it”: Tony Blair, p. 144.
117. “I think the thing that impressed”: Shawcross,
118. “Robin had to describe”: Malcolm Ross interview.
119. “all the royal family”:
120. “the fact that I was speaking”: Tony Blair, p. 148.
121. “as blunt as I needed to be”: Ibid., p. 149.
122. “very direct advice”: Ibid., p. 148.
123. “hide away”: Ibid., p. 149.
124. “If she had come down”:
125. The tabloids on Thursday morning:
126. A survey by MORI: Robert Worcester interview.
127. “dangerous and unpleasant”: Alastair Campbell, p. 240.
128. “Robin Janvrin told me”: George Carey interview.
129. more important was the persuasiveness: Malcolm Ross interview.
130. “It was an extraordinary experience”:
131. “It was the first time I’d heard”:
132. “was now very focused”: Tony Blair, p. 149.
133. “The royal family have been hurt”:
134. “how you kindly arranged”: Shawcross,
135. Philip suggested that on the eve: Alastair Campbell, p. 241.
136. “There was a very ugly atmosphere”: Marr,
137. “It wasn’t completely over with”: Ibid.
138. “Would you like me to place them”: Lacey,
139. “Have you been queuing”: Marr,
140. “I just said how sorry I was”: Shawcross,
141. “spent a long time talking”: Marr,
142. “She knew it was something she should do”: Confidential interview.
143. “as a grandmother”: Alastair Campbell, p. 243.
144. “There were some last-minute discussions”: Tony Blair, p. 149.
145. “One run-through”: Wesley Kerr interview.
146. “an overwhelming expression of sadness”: Queen Elizabeth II speech following the death of Diana, Princess of Wales, Sept. 5, 1997, Official Website of the British Monarchy.
147. “one of the very best speeches”: Shawcross,
148. “showed her compassion”: Carey, p. 409. 405 “near perfect”: Tony Blair, p. 149.
149. “unconvincing”: Alan Bennett,
150. “There’s no putting on of a face”: Simon Walker interview.
151. “consumed by a total hatred”: