excess.

That August the royal family took Britannia on its final Western Isles cruise on their way to Balmoral, a sentimental journey with the usual stop at the Castle of Mey. “Lilibet” and “Philip” put their signatures in the Queen Mother’s guest book commemorating Britannia Day for the last time, followed by Andrew and his two daughters; Anne and her second husband, Tim Laurence, with her son and daughter; Edward and his girlfriend Sophie Rhys-Jones; Margaret’s daughter, Sarah, and Sarah’s husband, Daniel Chatto; as well as Margaret’s son, David Linley, and his wife, Serena. The traditional luncheon was “somewhat melancholy,” but they all rose to the occasion with their usual ship-to-shore exchange of doggerel as Britannia, accompanied by two destroyers, steamed past the coast twice before disappearing over the horizon.

The Queen Mother’s verse was written by her friend Ted Hughes, Britain’s poet laureate, and said, in part:

         With all our memories of you, so happy and dear

         Whichever course your captain takes,

         You steer into this haven of all our hearts, and here

         You shall be anchored forever.

The Queen’s sixteen-line reply from Britannia to the Queen Mother’s “castellated pad” marveled:

         Oh what a heavenly day, happy glorious and gay

         Delicious food from the land

         Peas shelled by majestic hand

         Fruit, ice cream from foreign lands

         Was it India or Pakistan?

AS THE QUEEN, her family, and friends fell into the leisurely pace of Balmoral life, they were confronted each morning with a display of newspapers on the drawing room table carrying stories of Diana’s escapades. Since the divorce, the princess had presented a brave face to the world, taking on important new causes such as banning the use of land mines. But her emotional life was more turbulent than ever as she attached herself to men who were increasingly unsuitable. She doted on William and Harry and tried to expose them to everyday life as much as possible, giving them, as she said in her Panorama interview, “an understanding of people’s emotions, people’s insecurities, people’s distress, and people’s hopes and dreams.” Yet she also began to burden her sons—William in particular—with too much information about her boyfriends and her problems.

She hit a new low in mid-July when she took up with Dodi Fayed, the son of Egyptian tycoon Mohamed Fayed, who had been repeatedly denied British citizenship by the U.K. government. Mohamed Fayed had befriended Diana as a generous benefactor of several of her charities. He appealed to her, according to Andrew Neil, a sometime consultant for Fayed, “by cultivating the idea that both were outsiders and had the same enemies.”

Diana met Dodi while she and her sons were staying at the ten-acre Fayed estate in Saint-Tropez. At age forty-two, Dodi was a classic case of arrested development: spoiled, ill-educated, unemployed, rootless, and irresponsible, with a taste for cocaine and fast cars. He showered Diana with extravagant gifts, including an $11,000 gold Cartier Panther watch, and sybaritic trips on his father’s plane and yachts. From the moment the story of their romance broke on August 7, the tabloids covered the couple’s every move with suggestive photographs and lurid prose. William and Harry, who were at Balmoral with their father, mistrusted Dodi, and they were embarrassed by their mother’s exhibitionistic behavior.

At around 1 A.M. on Sunday, August 31, a call came through to Robin Janvrin at Craigowan Lodge from the British embassy in Paris with a chilling message: Diana and Dodi had been in a horrific car crash in the tunnel underneath the Place d’Alma. Janvrin immediately hustled to Balmoral Castle for urgent conferences with the Queen, Philip, and Charles. Shortly after 4 A.M. they received word that Diana was dead at age thirty-six, along with her lover and the driver of the car.

They decided to let William and Harry sleep, and the Queen wrote a note to be shown to her mother when she awakened. At 7:15 A.M. Charles told his sons, then aged fifteen and twelve, about the tragedy. From that moment on, Elizabeth II alternated between consoling her two grandsons and working with her senior advisers to make arrangements for honoring their mother.

Robin Janvrin stayed with the Queen at Balmoral while her other courtiers set up a makeshift command center at Buckingham Palace in the Chinese Dining Room overlooking the Victoria Memorial. David Airlie called off his trip to Italy, Lieutenant Colonel Malcolm Ross, the comptroller of the Lord Chamberlain’s office, flew in from Scotland, and Robert Fellowes came down from Norfolk. At the same time, Tony Blair and his top aides began managing what they perceived as a “global event like no other” and a fast-moving crisis for the monarchy.

By the time Blair spoke with Elizabeth II that morning, the Palace had issued a terse statement: “The Queen and Prince of Wales are deeply shocked and distressed by this terrible news.” She told the prime minister she had no plans to say anything further about the deaths. Blair found her to be “philosophical, anxious for the boys, but also professional and practical. She grasped the enormity of the event, but in her own way, she was not going to be pushed around by it.” When Blair told her he planned to make a comment before church, she raised no objection. Reading from some scribbles on the back of an envelope, he indelibly called Diana “the People’s Princess,” described how he felt the public’s pain, alluded to “how difficult things were for her from time to time,” and applauded those who “kept faith” with the deceased princess.

His words were meant to be placatory, and in some respects they were, simply by filling a vacuum and crystallizing inchoate feelings of affection and loss. But the royal family thought that Blair’s choice of “People’s Princess” helped stir up rather than pacify public feeling. George Carey worried that the description might “encourage the temptation of some to make her an icon to set against the royal family. Those fears were to be realized that week.”

The Queen and her family attended the regular Sunday service at Crathie. No mention of Diana was made in the prayers, which is customary in the Church of Scotland, where the ministers “don’t pray for the souls of the departed, because God has discharged them,” said a former senior official in the church who has often preached at Balmoral. But the press chose to portray the omission as an insult to Diana’s memory, and criticized the Queen for taking William and Harry to church only hours after their mother’s death. “They handled it like ostriches,” said Jennie Bond of the BBC. In fact, the princes wanted the comfort of religion at that moment. By one account, William said he wished to “talk to Mummy.” Everyone including the boys behaved as the royal family always does, with stiff stoicism in the face of emotional pain, which prompted still more criticism for their seeming insensitivity.

At that point, the family withdrew from the public gaze. The Queen’s intentions were pure from the outset— the kind of “unstoppable mothering” she had shown Timothy Knatchbull after the Mountbatten bombing in 1979. She believed William and Harry should be kept in the Highlands for as long as possible, surrounded by those who loved them. Like their father, the boys had been imbued with an enjoyment of the countryside. The Queen made certain the princes could stalk and fish with their cousin Peter Phillips, and gather with the family on the hills for barbecues. “To take them away to have nothing to do in Buckingham Palace would have been horrible,” said Margaret Rhodes.

The Queen secured a Royal Air Force plane to fly Prince Charles, along with Diana’s sisters, Sarah and Jane, to Paris to bring back the princess’s body. Elizabeth II also asked that Blair meet the plane at RAF Northolt airport on Sunday afternoon. In recognition of the Queen’s wish that the late princess be treated like a member of the royal family, Diana’s coffin was draped with her own Royal Standard, an adaptation of the sovereign’s heraldic banner in red, gold, and blue.

Elizabeth II initially yielded to the wish of the Spencer family that Diana’s funeral be private, but after conferences with her advisers, she recognized the need to do something akin to a royal ceremonial funeral at Westminster Abbey—although not a full-blown state funeral. She was helped by Robert Fellowes, who brought his wife, Jane, and the rest of the Spencers around. The funeral plans for members of the royal family are not only exhaustively planned in advance, they have code names: London Bridge for the Queen, Tay Bridge for the Queen Mother, Forth Bridge for Prince Philip. But there were no plans in place for Diana’s funeral because she was no longer technically a member of the royal family. “We can’t look at the files,” David Airlie told his colleagues. “We have to do it de novo.”

Working throughout Sunday and long into the night, the courtiers at Buckingham Palace planned a funeral for the following Saturday that combined elements of the traditional and the modern: Diana’s coffin on a horse-drawn

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