not always have e-mail access because he is traveling a lot.
Even if it is late in the evening, he is up late, if he does not want to answer his phone, he will not. But PLEASE call him back when he asks you to. He much prefers a phone call to an e-mail.
Purchase and read
Become as familiar as you can with his book and his website as to answer questions accordingly.
Tim Ferriss
[mailing address]
Tim Cell (your use only): [private cell]
Number to give others: [GrandCentral number]
Skype: XXXXX
Billing Address (Private):
[billing address]
ASK [head VA], for his AMEX NUMBER. SHE WILL ADVISE WHETHER PURCHASES CAN BE APPROVED.
How do you feel about joint ventures?
I’m open to them, but my brand and respectability is #1. I will not do anything with anyone who comes off as deceptive or amateur. “Make millions while you sleep in our super-insane foreclosure program!” on the website disqualifies someone. I cannot be associated with anyone who might be seen as a liar or snake-oil salesman. Just ask yourself: If the CEO of a well-known company saw this, would he lose interest in speaking with me? If so, it won’t work.
For those who pass that criteria, what have they done already? I’m not looking for first-timers, generally, unless they have an excellent track record and reputation elsewhere.
Do you focus solely on profit-generating tasks?
No. I also look for prestige (Harvard, government, etc.), wide exposure, as well as building networks with people who have world-class skills in some area.
How do you handle spam?
SpamArrest and Gmail. I have no problem with spam at this point.
What is your optimal response rate (i.e., respond to all e-mails no later than 48–72 hours after received)?
Same day. I’m bringing you on to respond quickly.
Do you respond to any e-mails?
Yes, but I’ll want you to filter them first, respond to all you can, then mark the ones I should look at with the label “TIM” in Gmail. [Note earlier in this article how I am now asking VAs to leave to-do’s via voicemail.]
Do you put in any events in your calendar?
Yes, but I expect I will move more and more to having you do it.
Do we “manage” your items, or do you delegate? We are cool with both, but prefer to manage.:-)
I’ll try to give the list to you to take care of. I NEED confirmations that you received the task (“on it—will be done at X P.M.” is enough) and like status updates on larger projects with milestones.
Who is on your team?
Me, the publishing team, and some PR folk at this point. I might have you get involved with my other businesses later, but that’s it for now.
Who do we have to collaborate with on a regular basis?
See above. 90% me, then possibly my publicist(s), tech support and web staff, and my book agent. More will come, I’m sure, but that’s it for now.
Who calls the shots for you?
You can decide anything under $100. Use your judgment and report the decisions.
Do you have “days” off (as in no business appts.)?
Let’s shoot for no appointments on Fridays, but let’s play it by ear. [Update: I now only have appointments on Mondays and Fridays.]
Who has been handling your appts. up until now?
Me. I haven’t had any in-person meetings for close to four years. Things have changed with the book:)
Explain to us your “optimal” work week (i.e., how long between phone calls, how many meetings per week, travel preferences, etc.)?
I go to bed late, so try and avoid calls before 10 A.M. pst when possible.
Try and “cluster” phone calls and meetings so that I can bang them out at the same time, as opposed to having one at 10 A.M., another at 1 P.M., and another at 4 P.M. Have them all in a row with 15–20 minutes in between whenever possible. I’d like to do phone calls before 1 P.M. pst when possible (so 10 A.M.-1 P.M.). Calls should be kept to 15–30 minutes, always with a defined end time. If someone asks to “jump on the phone” with me, send them something like: “To make the best use of everyone’s time, Tim likes to have a well-defined agenda with objectives for a call before jumping on the phone. Can you please send over some bullet points with what you’d like to cover and decide on the call?” Something like that.
Do you like us to schedule personal items in with your business calendar (i.e., order your mother flowers for Mother’s Day, etc.)? Absolutely.
What are “all” the e-mail addresses we respond to for you? See earlier text.
Do you like us to respond as “you” or something like “client support for Timothy Ferriss.”
The latter, probably something like “Executive Assistant to Tim Ferriss” below your name—I’m open to suggestions.
How many times a day do you want e-mail checked?
Twice should be fine to start. Let’s aim for a minimum of at 11 A.M. and 3 P.M. in your time zone.
What are your working hours?
10 A.M.-6 P.M. pst, then often 11 p.m.-2 A.M. pst. [Before you cry, “What happened to the four-hour workweek?!” realize that “work hours” here could be replaced with “active and available-by-phone hours.” I have lots of projects and do not preach idleness. I am VERY active. See the sixth comment on this post on www.fourhourblog.com for more elaboration or reread the “Filling the Void” chapter in this book.]
Do you like using IM?Not really, unless it’s a scheduled discussion. Just leave yourself logged in, and I’ll log in if I need something. [I tend to use Skype chat these days, as it’s encrypted and I can avoid a separate IM program.]
Do you prefer a phone call or an e-mail to answer a quick question?
PHONE CALL, absolutely. DO NOT e-mail me for anything urgent. I really follow my own advice and don’t check e-mail that often.
What is your favorite color?
Green like cedar leaves in July.
Call at the end of every day (if) there is something that Tim needs to respond to in his e-mail.
E-books: Tell them they can download the e-bookfromwww.powells.com.
Label all e-mails from “Expert Click” for Tim. No need to respond or forward.
All Linked-In e-mails can be archived or deleted as Tim receives notification of invites as soon as he logs into his Linked-In account.
For start-up inquiries in the health and wellness industry (or BrainQUICKEN start-up inquiries) please see the templates in
Gmail titled: Congratulations and General Business Questions—BrainQUICKEN Templates.
For language inquiries, please see the templates in Gmail titled: Reader Question on Language Resources —Language Templates.
When Tim types “dictate” in the e-mail response, this means that we can say to the recipient: As Tim is traveling at the moment and not able to personally respond to your e-mail, I mentioned your message while on the
