American 1497 heavy…. Say souls on board.
These air traffic control communications occurred over the course of seven minutes. The fate of more than four hundred people—as well as two men who would become distinguished soldiers in the New War—was determined in seconds by a single woman: Denver air traffic controller Mary Fitcher. Note that italicized passages were not transmitted over the radio but collected from microphones inside the Denver air traffic control tower.
00:00:00
DENVER
United 42 heavy, this is Denver Approach. Say heading.
+00:00:02
UNITED
Uh, sorry, we’re turning back on course. United 42 heavy.
+00:00:05
DENVER
Roger.
+00:01:02
DENVER
United 42 heavy, turn left immediately. Heading 360. You’ve got traffic at twelve o’clock. Fourteen miles. Same altitude. It’s an American heavy 777.
+00:01:11
UNITED
Denver Approach. United 42 heavy. Unable, uh, unable to control my heading or altitude. Unable to disconnect the autopilot. Declaring an emergency. Squawking 7700. (static)
+00:01:14
DENVER
American 1497 heavy. This is Denver Approach. Climb immediately to fourteen thousand feet. You have traffic at your nine o’clock. Fifteen miles. A United heavy 777.
+00:01:18
AMERICAN
American 1497, roger. Traffic in sight. Climbing to fourteen thousand.
+00:01:21
DENVER
United 42 heavy. Understand you are unable to control your heading and altitude. Your traffic is now thirteen miles. Same altitude. Heavy 777.
+00:01:30
UNITED
…makes no sense. (inaudible) …can’t.
+00:01:34
DENVER
United 42 heavy. Say fuel on board. Say souls on board.
(long moment of static)
+00:02:11
UNITED
Approach. United 42 heavy. We have two hours thirty minutes fuel on board and two hundred forty-one souls on board.
+00:02:43
DENVER
American 1497. Traffic at your nine o’clock. Twelve miles. Same altitude. United 777.
+00:02:58
UNITED
United 42 heavy. Traffic is in sight. He doesn’t appear to be climbing. Get that plane out of our way, will ya?
+00:03:02
DENVER
American 1497. Have you started that climb yet?
+00:03:04
AMERICAN
American 1497 heavy. Uh, we’re declaring an emergency. Uh. We’re unable to control altitude. Unable to control heading. (inaudible) Unable to disconnect autopilot.
+00:03:08
DENVER
American 1497. Understand loss of control. Say fuel. Say souls on board.
+00:03:12
AMERICAN
An hour and fifty minutes fuel. Two hundred sixteen souls on board.
+00:03:14
M. FITCHER
+00:03:19
R. TAYLOR
+00:03:59
R. TAYLOR
+00:04:03
M. FITCHER
+00:04:09
R. TAYLOR
+00:04:46
M. FITCHER
+00:05:01
R. TAYLOR
+00:05:06