households,” Casey Keller, who was until recently the chief growth officer for Heinz, says. “There was a three- year-old and a six-year-old, and what happened was that the kids asked for ketchup and Mom brought it out. It was a forty-ounce bottle. And the three-year-old went to grab it himself, and Mom intercepted the bottle and said, ‘No, you’re not going to do that.’ She physically took the bottle away and doled out a little dollop. You could see that the whole thing was a bummer.” For Heinz, Keller says, that moment was an epiphany. A typical five-year-old consumes about 60 percent more ketchup than a typical forty-year-old, and the company realized that it needed to put ketchup in a bottle that a toddler could control. “If you are four – and I have a four-year-old – he doesn’t get to choose what he eats for dinner, in most cases,” Keller says. “But the one thing he can control is ketchup. It’s the one part of the food experience that he can customize and personalize.” As a result, Heinz came out with the so- called EZ Squirt bottle, made out of soft plastic with a conical nozzle. In homes where the EZ Squirt is used, ketchup consumption has grown by as much as 12 percent.
There is another lesson in that household scene, though. Small children tend to be neophobic: once they hit two or three, they shrink from new tastes. That makes sense, evolutionarily, because through much of human history that is the age at which children would have first begun to gather and forage for themselves, and those who strayed from what was known and trusted would never have survived. There the three-year-old was, confronted with something strange on his plate – tuna fish, perhaps, or Brussels sprouts – and he wanted to alter his food in some way that made the unfamiliar familiar. He wanted to subdue the contents of his plate. And so he turned to ketchup, because, alone among the condiments on the table, ketchup could deliver sweet and sour and salty and bitter and umami, all at once.
5.
A few months after Jim Wigon’s visit to Zabar’s, Edgar Chambers IV, who runs the sensory-analysis center at Kansas State University, conducted a joint assessment of World’s Best and Heinz. He has seventeen trained tasters on his staff, and they work for academia and industry, answering the often difficult question of what a given substance tastes like. It is demanding work. Immediately after conducting the ketchup study, Chambers dispatched a team to Bangkok to do an analysis of fruit – bananas, mangoes, rose apples, and sweet tamarind. Others were detailed to soy and kimchi in South Korea, and Chambers’s wife led a delegation to Italy to analyze ice cream.
The ketchup tasting took place over four hours, on two consecutive mornings. Six tasters sat around a large, round table with a lazy Susan in the middle. In front of each panelist were two one-ounce cups, one filled with Heinz ketchup and one filled with World’s Best. They would work along fourteen dimensions of flavor and texture, in accordance with the standard fifteen-point scale used by the food world. The flavor components would be divided two ways: elements picked up by the tongue and elements picked up by the nose. A very ripe peach, for example, tastes sweet but it also smells sweet – which is a very different aspect of sweetness. Vinegar has a sour taste but also a pungency, a vapor that rises up the back of the nose and fills the mouth when you breathe out. To aid in the rating process, the tasters surrounded themselves with little bowls of sweet and sour and salty solutions, and portions of Contadina tomato paste, Hunt’s tomato sauce, and Campbell’s tomato juice, all of which represent different concentrations of tomato-ness.
After breaking the ketchup down into its component parts, the testers assessed the critical dimension of “amplitude,” the word sensory experts use to describe flavors that are well blended and balanced, that “bloom” in the mouth. “The difference between high and low amplitude is the difference between my son and a great pianist playing ‘Ode to Joy’ on the piano,” Chambers says. “They are playing the same notes, but they blend better with the great pianist.” Pepperidge Farm shortbread cookies are considered to have high amplitude. So are Hellmann’s mayonnaise and Sara Lee poundcake. When something is high in amplitude, all its constituent elements converge into a single gestalt. You can’t isolate the elements of an iconic, high-amplitude flavor like Coca-Cola or Pepsi. But you can with one of those private-label colas that you get in the supermarket. “The thing about Coke and Pepsi is that they are absolutely gorgeous,” Judy Heylmun, a vice president of Sensory Spectrum, Inc., in Chatham, New Jersey, says. “They have beautiful notes – all flavors are in balance. It’s very hard to do that well. Usually, when you taste a store cola it’s” – and here she made a series of pik! pik! pik! sounds – “all the notes are kind of spiky, and usually the citrus is the first thing to spike out. And then the cinnamon. Citrus and brown spice notes are top notes and very volatile, as opposed to vanilla, which is very dark and deep. A really cheap store brand will have a big, fat cinnamon note sitting on top of everything.”
Some of the cheaper ketchups are the same way. Ketchup aficionados say that there’s a disquieting unevenness to the tomato notes in Del Monte ketchup: tomatoes vary, in acidity and sweetness and the ratio of solids to liquid, according to the seed variety used, the time of year they are harvested, the soil in which they are grown, and the weather during the growing season. Unless all those variables are tightly controlled, one batch of ketchup can end up too watery and another can be too strong. Or try one of the numerous private-label brands that make up the bottom of the ketchup market and pay attention to the spice mix; you may well find yourself conscious of the clove note or overwhelmed by a hit of garlic. Generic colas and ketchups have what Moskowitz calls a hook – a sensory attribute that you can single out, and ultimately tire of.
The tasting began with a plastic spoon. Upon consideration, it was decided that the analysis would be helped if the ketchups were tasted on French fries, so a batch of fries was cooked up and distributed around the table. Each tester, according to protocol, took the fries one by one, dipped them into the cup – all the way, right to the bottom – bit off the portion covered in ketchup, and then contemplated the evidence of their senses. For Heinz, the critical flavor components – vinegar, salt, tomato ID (overall tomato-ness), sweet, and bitter – were judged to be present in roughly equal concentrations, and those elements, in turn, were judged to be well blended. The World’s Best, though, “had a completely different view, a different profile, from the Heinz,” Chambers said. It had a much stronger hit of sweet aromatics – 4.0 to 2.5 – and outstripped Heinz on tomato ID by a resounding 9 to 5.5. But there was less salt, and no discernible vinegar. “The other comment from the panel was that these elements were really not blended at all,” Chambers went on. “The World’s Best product had really low amplitude.” According to Joyce Buchholz, one of the panelists, when the group judged aftertaste, “it seemed like a certain flavor would hang over longer in the case of World’s Best – that cooked-tomatoey flavor.”
But what was Jim Wigon to do? To compete against Heinz, he had to try something dramatic, like substituting maple syrup for corn syrup, ramping up the tomato solids. That made for an unusual and daring flavor. World’s Best Dill ketchup on fried catfish, for instance, is a marvelous thing. But it also meant that his ketchup wasn’t as sensorily complete as Heinz, and he was paying a heavy price in amplitude. “Our conclusion was mainly this,” Buchholz said. “We felt that World’s Best seemed to be more like a sauce.” She was trying to be helpful.
There is an exception, then, to the Moskowitz rule. Today there are thirty-six varieties of Ragu spaghetti sauce, under six rubrics – Old World Style, Chunky Garden Style, Robusto, Light, Cheese Creations, and Rich & Meaty – which means that there is very nearly an optimal spaghetti sauce for every man, woman, and child in America. Measured against the monotony that confronted Howard Moskowitz twenty years ago, this is progress. Happiness, in one sense, is a function of how closely our world conforms to the infinite variety of human preference. But that makes it easy to forget that sometimes happiness can be found in having what we’ve always had and everyone else is having. “Back in the seventies, someone else – I think it was Ragu – tried to do an ‘Italian’-style ketchup,” Moskowitz said. “They failed miserably.” It was a conundrum: what was true about a yellow condiment that went on hot dogs was not true about a tomato condiment that went on hamburgers, and what was true about tomato sauce when you added visible solids and put it in a jar was somehow not true about tomato sauce when you added vinegar and sugar and put it in a bottle. Moskowitz shrugged. “I guess ketchup is ketchup.”
Blowing Up
