What the Dog Saw: And Other Adventures

Segment 1. The answer appeared almost immediately: a specific recipe that, according to Moskowitz’s data, produced a score of 78 from the people in Segment 1. But that same formulation didn’t do nearly as well with those in Segment 2 and Segment 3. They scored it 67 and 57, respectively. Moskowitz started again, this time asking the computer to optimize for Segment 2. This time the ratings came in at 82, but now Segment 1 had fallen 10 points, to 68. “See what happens?” he said. “If I make one group happier, I piss off another group. We did this for coffee with General Foods, and we found that if you create only one product, the best you can get across all the segments is a 60 – if you’re lucky. That’s if you were to treat everybody as one big happy family. But if I do the sensory segmentation, I can get 70, 71, 72. Is that big? Ahhh. It’s a very big difference. In coffee, a 71 is something you’ll die for.”

When Jim Wigon set up shop that day in Zabar’s, then, his operating assumption was that there ought to be some segment of the population that preferred a ketchup made with Stanislaus tomato paste and hand-chopped basil and maple syrup. That’s the Moskowitz theory. But there is theory and there is practice. By the end of that long day, Wigon had sold ninety jars. But he’d also got two parking tickets and had to pay for a hotel room, so he wasn’t going home with money in his pocket. For the year, Wigon estimates, he’ll sell fifty thousand jars – which, in the universe of condiments, is no more than a blip. “I haven’t drawn a paycheck in five years,” Wigon said as he impaled another meatball on a toothpick. “My wife is killing me.” And it isn’t just World’s Best that is struggling. In the gourmet-ketchup world, there is River Run and Uncle Dave’s, from Vermont, and Muir Glen Organic and Mrs. Tomato Head Roasted Garlic Peppercorn Catsup, in California, and dozens of others – and every year Heinz’s overwhelming share of the ketchup market just grows.

It is possible, of course, that ketchup is waiting for its own version of that Rolls-Royce commercial, or the discovery of the ketchup equivalent of extra-chunky – the magic formula that will satisfy an unmet need. It is also possible, however, that the rules of Howard Moskowitz, which apply to Grey Poupon and Prego spaghetti sauce and to olive oil and salad dressing and virtually everything else in the supermarket, don’t apply to ketchup.

3.

Tomato ketchup is a nineteenth-century creation – the union of the English tradition of fruit and vegetable sauces and the growing American infatuation with the tomato. But what we know today as ketchup emerged out of a debate that raged in the first years of the last century over benzoate, a preservative widely used in late- nineteenth-century condiments. Harvey Washington Wiley, the chief of the Bureau of Chemistry in the Department of Agriculture from 1883 to 1912, came to believe that benzoates were not safe, and the result was an argument that split the ketchup world in half. On one side was the ketchup establishment, which believed that it was impossible to make ketchup without benzoate and that benzoate was not harmful in the amounts used. On the other side was a renegade band of ketchup manufacturers, who believed that the preservative puzzle could be solved with the application of culinary science. The dominant nineteenth-century ketchups were thin and watery, in part because they were made from unripe tomatoes, which are low in the complex carbohydrates known as pectin, which add body to a sauce. But what if you made ketchup from ripe tomatoes, giving it the density it needed to resist degradation? Nineteenth-century ketchups had a strong tomato taste, with just a light vinegar touch. The renegades argued that by greatly increasing the amount of vinegar, in effect protecting the tomatoes by pickling them, they were making a superior ketchup: safer, purer, and better tasting. They offered a money-back guarantee in the event of spoilage. They charged more for their product, convinced that the public would pay more for a better ketchup, and they were right. The benzoate ketchups disappeared. The leader of the renegade band was an entrepreneur out of Pittsburgh named Henry J. Heinz.

The world’s leading expert on ketchup’s early years is Andrew F. Smith, a substantial man, well over six feet, with a graying mustache and short wavy black hair. Smith is a scholar, trained as a political scientist, intent on bringing rigor to the world of food. When we met for lunch not long ago at the restaurant Savoy in SoHo (chosen because of the excellence of its hamburger and French fries, and because Savoy makes its own ketchup – a dark, peppery, and viscous variety served in a white porcelain saucer), Smith was in the throes of examining the origins of the croissant for the upcoming Oxford Encyclopedia of Food and Drink in America, of which he is the editor-in-chief. Was the croissant invented in 1683, by the Viennese, in celebration of their defeat of the invading Turks? Or in 1686, by the residents of Budapest, to celebrate their defeat of the Turks? Both explanations would explain its distinctive crescent shape – since it would make a certain cultural sense (particularly for the Viennese) to consecrate their battlefield triumphs in the form of pastry. But the only reference Smith could find to either story was in the Larousse Gastronomique of 1938. “It just doesn’t check out,” he said, shaking his head wearily.

Smith’s specialty is the tomato, however, and over the course of many scholarly articles and books – “The History of Home-Made Anglo-American Tomato Ketchup,” for Petits Propos Culinaires, for example, and “The Great Tomato Pill War of the 1830s,” for The Connecticut Historical Society Bulletin – Smith has argued that some critical portion of the history of culinary civilization could be told through this fruit. Cortez brought tomatoes to Europe from the New World, and they inexorably insinuated themselves into the world’s cuisines. The Italians substituted the tomato for eggplant. In northern India, it went into curries and chutneys. “The biggest tomato producer in the world today?” Smith paused, for dramatic effect. “ China. You don’t think of tomato being a part of Chinese cuisine, and it wasn’t ten years ago. But it is now.” Smith dipped one of my French fries into the homemade sauce. “It has that raw taste,” he said, with a look of intense concentration. “It’s fresh ketchup. You can taste the tomato.” Ketchup was, to his mind, the most nearly perfect of all the tomato’s manifestations. It was inexpensive, which meant that it had a firm lock on the mass market, and it was a condiment, not an ingredient, which meant that it could be applied at the discretion of the food eater, not the food preparer. “There’s a quote from Elizabeth Rozin I’ve always loved,” he said. Rozin is the food theorist who wrote the essay “Ketchup and the Collective Unconscious,” and Smith used her conclusion as the epigraph of his ketchup book: ketchup may well be “the only true culinary expression of the melting pot, and… its special and unprecedented ability to provide something for everyone makes it the Esperanto of cuisine.” Here is where Henry Heinz and the benzoate battle were so important: in defeating the condiment Old Guard, he was the one who changed the flavor of ketchup in a way that made it universal.

4.

There are five known fundamental tastes in the human palate: salty, sweet, sour, bitter, and umami. Umami is the proteiny, full-bodied taste of chicken soup, or cured meat, or fish stock, or aged cheese, or mother’s milk, or soy sauce, or mushrooms, or seaweed, or cooked tomato. “Umami adds body,” Gary Beauchamp, who heads the Monell Chemical Senses Center, in Philadelphia, says. “If you add it to a soup, it makes the soup seem like it’s thicker – it gives it sensory heft. It turns a soup from salt water into a food.” When Heinz moved to ripe tomatoes and increased the percentage of tomato solids, he made ketchup, first and foremost, a potent source of umami. Then he dramatically increased the concentration of vinegar, so that his ketchup had twice the acidity of most other ketchups; now ketchup was sour, another of the fundamental tastes. The post-benzoate ketchups also doubled the concentration of sugar – so now ketchup was also sweet – and all along ketchup had been salty and bitter. These are not trivial issues. Give a baby soup, and then soup with MSG (an amino-acid salt that is pure umami), and the baby will go back for the MSG soup every time, the same way a baby will always prefer water with sugar to water alone. Salt and sugar and umami are primal signals about the food we are eating – about how dense it is in calories, for example, or, in the case of umami, about the presence of proteins and amino acids. What Heinz had done was come up with a condiment that pushed all five of these primal buttons. The taste of Heinz’s ketchup began at the tip of the tongue, where our receptors for sweet and salty first appear, moved along the sides, where sour notes seem the strongest, then hit the back of the tongue, for umami and bitter, in one long crescendo. How many things in the supermarket run the sensory spectrum like this?

A number of years ago, the H. J. Heinz Company did an extensive market-research project in which researchers went into people’s homes and watched the way they used ketchup. “I remember sitting in one of those