since I was in Sapporo. It seemed like much longer.
Along the way I stopped into a coffee shop. All around me normal, everyday city types were going about their normal, everyday affairs. Lovers were whispering to each other, businessmen were poring over spread sheets, college kids were planning their next ski trip and discussing the new Police album. We could have been in any city in Japan. Transplant this coffee shop scene to Yokohama or Fukuoka and nothing would seem out of place. In spite of which—or, rather, all the more because—here I was, sitting in this coffee shop, drinking my coffee, feeling a desperate loneliness. I alone was the outsider. I had no place here.
Of course, by the same token, I couldn't really say I belonged to Tokyo and its coffee shops. But I had never felt this loneliness there. I could drink my coffee, read my book, pass the time of day without any special thought, all because I was part of the regular scenery. Here I had no ties to anyone. Fact is, I'd come to reclaim myself.
I paid the check and left. Then, without further thought, I headed for the hotel.
I didn't know the way exactly and part of me worried that I might miss the place. I didn't. How could anyone have? It had been transformed into a gleaming twenty-six-story Bauhaus Modern-Art Deco symphony of glass and steel, with flags of various nations waving along the driveway, smartly uniformed doormen hailing taxis, a glass elevator shooting up to a penthouse restaurant. A bas-relief of a dolphin was set into one of the marble columns by the entrance, beneath which the inscription read:
l'Hotel Dauphin
I stood there a good twenty seconds, mouth agape, staring up at it. Then I let out a long, deep breath that might as easily have been beamed straight to the moon. Surprise was not the word.
5
I couldn't stand around gawking at the facade forever. Whatever this building was, the address was correct, as was the name—for the most part. And anyway, I had a reservation, right? There was nothing to do but go in.
I walked up the gently sloped driveway and pushed my way through the shiny brass revolving door. The lobby was large enough to be a gymnasium, the ceiling at least two stories high. A wall of glass rose the full height, and through it cascaded a brilliant shower of sunlight. The floor space was appointed with a fleet of luxurious designer sofas, between which were stationed planters of ornamental trees. Lots of them. The overall decor focused on an oil painting—three tatami mats large—of some Hokkaido marshland. Nothing outstanding artistically, but impressive, if only for its size. At the far end of the lobby a posh coffee bar beckoned. The sort of place where you order a sandwich and they bring you four deviled ham dainties arrayed like calling cards on a silver tray with an embellishment of potato crisps and
The lobby was crowded. Apparently a function was in progress. A group of well-dressed, middle-aged men sat on facing sofas, nodding and smiling magnanimously. Jaws thrust out, legs crossed, identically. A professional organization? Doctors or university professors? On their periphery—perhaps they were part of the same gathering—cooed a clutch of young women in formal dress, some of them in kimono, some in floor-length dresses. There were a few Westerners as well, not to mention the requisite salarymen in dark suits and harmless ties, attache cases in hand.
In a word, business was booming at the new Dolphin Hotel.
What we had here was a hotel founded on a proper outlay of capital and now enjoying proper returns. But how the hell had this come about? Well, I could guess, of course. Having once put together a PR bulletin for a hotel chain, I knew the whole process. Before a hotel of this scale is built, someone first costs out every aspect of the venture in detail, then consultants are called in and every piece of information is input into their computers for a thorough simulation study. Everything including the wholesale price and usage volume of toilet paper is taken into account. Then students are hired to go around the city—Sapporo in this case—to do a market survey. They stop young men and women on the street and ask how many weddings they expect to attend each year. You get the picture. Little is left unchecked. All in an effort to reduce business risk.
So the Hotel Dauphin project team had gone to great lengths over many months to draw up as precise a plan as possible. They bought the property, they assembled the staff, they pinned down flash advertising space. If money was all it took—and they were convinced they'd make that money back—there'd be no end of funds pouring in. It's big business of a big order.
Now, the only enterprises that could embark on such a big business venture were the huge conglomerates. Because even after paring away the risks, there's bound to be some hidden factor of uncertainty lurking around, which only a major player can conceivably absorb.
To be honest, this new Dolphin Hotel wasn't my kind of hotel.
Or at least, under normal circumstances, if I had to choose a place to stay, I wouldn't go for one that looked like this. The rates are too high; too much padding, too many frills. But this time the die had been cast.
I went to the front desk and gave my name, whereupon three light blue blazered young women with toothpaste-commercial smiles greeted me. This smile training surely figured into the capital outlay. With their virgin-snow white blouses and immaculate hairstyles, the receptionists were picture-perfect. Of the three, one wore glasses, which of course suited her nicely. When she stepped over to me, I actually felt a shot of relief. She was the prettiest and most immediately likable. There was something about her expression I responded to, some embodiment of hotel spirit. I half expected her to produce a tiny magic wand, like in a Disney movie, and tap out swirls of diamond dust.
But instead of a magic wand, she used a computer, swiftly typing in my name and credit card number, then verifying the details on the display screen. Then she handed me my card-key, room number 1523. I smiled as I accepted the hotel brochure from her. When had the hotel opened? I asked. Last October, she answered, almost in reflex. It was now in its fifth month of operation.
«You know,» I began, donning
A slight disturbance clouded her smile. Quiet ripples spread across her face, as if a beer bottle had been tossed into a sacred spring. By the time the ripples subsided, her reassumed smile was a shade less cheerful than before. I observed the changes with great interest. Would the sprite of the spring now appear to ask whether the item I disposed of had a gold or silver twist top?
«Well, now,» she hedged, touching the bridge of her glasses with her index finger. «That was before we opened our doors, so I really couldn't—»
Her words cut off. I waited for her to continue, but she didn't.
«I'm terribly sorry,» she said.
«Oh,» I said. Seconds went by. I found myself liking her. I wanted to touch the bridge of my glasses as well, except that I wasn't wearing any glasses. «Well, then, is there anyone you can ask?»
She held her breath a second, thinking it over. The smile vanished. It's exceedingly difficult to hold your breath and keep smiling. Just try it if you don't believe me.
«I'm terribly sorry,» she said again, «but would you mind waiting a bit?» Then she retreated through a door. Thirty seconds later, she returned with a fortyish man in a black suit. A real live hotelier by the looks of him. I'd met enough of them in my line of work. They are a dubious species, with twenty-five different smiles on call for every variety of circumstance. From the cool and cordial twinge of disinterest to the measured grin of satisfaction. They wield the entire arsenal by number, like golf clubs for particular shots.
«May I help you, please,» he said, sending a midrange smile my way with a polite bow of the head. When he noted my attire, however, the smile was quickly adjusted down three notches. I was wearing my fur-lined hunting jacket with a Keith Haring button pinned to the chest, an Austrian Army-issue Alps Corps fur cap, a rough-and-ready pair of hiking trousers with lots of pockets, and snow-tire treaded work boots. All fine and practical items of dress, but just a tad unsuitable for this hotel lobby. No fault of mine, only a difference in life-style.
«You had a question concerning our hotel, I believe?» he voiced most properly.
I put both hands on the counter and repeated my query.